Ion Delemon Premier Suites Genting

1.No free parking. Parking so expensive. Per entry rm8. Meaning if u go in and out 3 times for tht day you paying rm24. Not included your overnight parking rm20. This making very inconvenient if you wanted to go Genting top hill many trip per day. No place for you to temporary park ur car. 2. No clear instructions where to unload ur luggage. Thus u need to hand carry all your luggage frm tower 7 to tower 1. Crossing the outdoor busy road. Very inconvenient for elderly and kids, especially raining. Picture as attached. 3. We booked 2 rooms apartment but only provide 1 lift access card. No extra card will be provided! Imagine u hv many families members sharing 1 card. 4. Floor sticky and sofa clothes dirty. 5. Rm200 deposite cash is required if u want your money back fast.

Good service and comfort to stay will recommend other come again

Best view cloud view balcony room toothbrush free drinking water not free

Check in from 11 to 15 July 2024. Check in reception is at carpark level 3 . It was a very bad experience. We were given a room at Tower 5 506 under Ion Delemen Premier suites. When we enter, the floor was dirty. It looks like the place might have been vacant for a while. It had a musty and sewage smell. The table is full of marks that cannot be removed. We asked for high floor but were given level 6. The cabinets in the hall are invaded with cockroaches. The master bedroom bathroom door cannot open wide enough as the hanger bar blocked the door way. They do not provide face towel. The safe in the room cannot be used. The corridor is full of dust and hair with no maintenance done. Call and WhatsApp the receptionist after the sent serviceman to dismantle the bathroom bar. I strongly request for a room change and given Tower 2 Level 16 04 under Grand Ion Delemen Hotel. The management is under Maple Home.The room was better at least the corridor does not look dirty. The living cabinet still have small cockroaches. The drain smell still exists. The master bedroom blanket has red blood stains. It shown that the housekeeping did not send it to wash. Housekeeping only clean your room if u stay more than 4 days. Please do not book this rooms especially if you want a happy trip.

Clean and nice restaurant