Narada Resort & Spa，Shoukai, Fuzhou.

As a foreigner it's hard to find places in China that would accommodate me. This hotel had anything a foreigner needs and the service was amazing even when they couldn't speak English they tried or found someone to help. Also the online chat function with the hotel works amazingly. Would recommend it for anyone just wanting to go and relax.

This is the our first visit to Fuzhou. I traveled with my husband and my mum. I booked 4 different hotels for a total of 9 nights in Fuzhou. Narada is the second hotel. We stayed for two nights at the private hot spring wing. Was given free upgrade upon checking in. We were then driven to our rooms by the lovely front desk lady, Xiao Li (前台小李). She is very professional, super helpful as the moment we got out of the cab, she carried all our baggages. Throughout our trip, she is always there to answer all our questions and is very warm and personable. The next morning, we then called the front desk for the buggy to pick us up to the main hotel side for breakfast. The spread is very good with both Chinese and Western cuisine. The chefs are very nice and approachable. I want to take this chance to thank the restaurant waitress, Chen Hong (陈虹). Every morning we were greeted by her superb service. She shared with us about the culture, food and places to go in Fuzhou. She really go out of the way to make us feel welcomed. Checking out was a breeze too. We just called the front desk and leave our keys in the room and head off. We then made our way to next hotel nearer to the city centre. We were shocked by the condition as the surroundings and the exterior of the hotel looked so rundown and dirty. We then decide to go back to Narada. We were again served by Xiao Li (前台小李). The moment she saw us, she immediately came to us asking if there’s anything she can help us with. We told her about our horrific encounter at the other hotel and she helped us arrange for 2 rooms at the main hotel side. She even brought us up to see the rooms before committing the stay. We also met Chen Hong (陈虹) while waiting for the rooms, she was empathic and recommended other local places and events. We were so impressed by the rooms, the hospitality and the impeccable service by Xiao Li (前台小李) and Chen Hong (西餐厅陈虹) that we decided not to move in to the city centre and stayed here for 7 more nights before our flight back to Singapore. Big thumbs up to Narada Resort & Spa, Shoukai, Fuzhou. The people there are truly amazing. Thank you very much!

Un séjour contrasté entre excellence hôtelière et expérience spa en dessous des attentes.* Les points forts : - L’hôtel en lui-même : Sublime, avec des chambres spacieuses, une décoration raffinée et des prestations haut de gamme. - Le personnel : Attentionné, professionnel et toujours prêt à aider. Un service vraiment à la hauteur. - Propreté et ambiance : Impeccable, avec des espaces bien entretenus et une atmosphère luxueuse. Les déceptions : Le spa, une vraie fausse note - Prix abusif : Réservation via QR code en chambre avec une majoration de 20% par rapport au tarif normal (788 RMB pour un massage dit "très haut de gamme"). Une pratique trompeuse. - Prestation médiocre : - Masseuse peu professionnelle : Téléphone portable en main pendant la séance, manque de concentration et de technique. - Massage inégal : Pressions aléatoires, temps mal réparti et manipulation inappropriée de la colonne vertébrale sans précaution. - Huile de mauvaise qualité : pas d’element actif ni de parfum naturel – très loin du standard attendu pour ce tarif. Nous avons pris 5 massages et le même sentiment partagé Un hôtel qui mérite sa note, mais le spa tire l’expérience vers le bas. Pour un établissement de ce standing, il est essentiel de sélectionner des partenaires spa de qualité et d’auditer régulièrement leurs prestations. En l’état, mieux vaut éviter le spa et profiter du reste. Recommandé pour l’hôtel, mais prudence sur le spa.