Narada Resort & Spa，Shoukai, Fuzhou.

Nice food. Only improvement is needed for the villa cleaning and facilities maintainence. Thanks

This is the our first visit to Fuzhou. I traveled with my husband and my mum. I booked 4 different hotels for a total of 9 nights in Fuzhou. Narada is the second hotel. We stayed for two nights at the private hot spring wing. Was given free upgrade upon checking in. We were then driven to our rooms by the lovely front desk lady, Xiao Li (前台小李). She is very professional, super helpful as the moment we got out of the cab, she carried all our baggages. Throughout our trip, she is always there to answer all our questions and is very warm and personable. The next morning, we then called the front desk for the buggy to pick us up to the main hotel side for breakfast. The spread is very good with both Chinese and Western cuisine. The chefs are very nice and approachable. I want to take this chance to thank the restaurant waitress, Chen Hong (陈虹). Every morning we were greeted by her superb service. She shared with us about the culture, food and places to go in Fuzhou. She really go out of the way to make us feel welcomed. Checking out was a breeze too. We just called the front desk and leave our keys in the room and head off. We then made our way to next hotel nearer to the city centre. We were shocked by the condition as the surroundings and the exterior of the hotel looked so rundown and dirty. We then decide to go back to Narada. We were again served by Xiao Li (前台小李). The moment she saw us, she immediately came to us asking if there’s anything she can help us with. We told her about our horrific encounter at the other hotel and she helped us arrange for 2 rooms at the main hotel side. She even brought us up to see the rooms before committing the stay. We also met Chen Hong (陈虹) while waiting for the rooms, she was empathic and recommended other local places and events. We were so impressed by the rooms, the hospitality and the impeccable service by Xiao Li (前台小李) and Chen Hong (西餐厅陈虹) that we decided not to move in to the city centre and stayed here for 7 more nights before our flight back to Singapore. Big thumbs up to Narada Resort & Spa, Shoukai, Fuzhou. The people there are truly amazing. Thank you very much!

非常不好的體驗，槽點太多不知道從哪開始吐槽。 首先，到店之前就一直打電話過來，我記得是2個還是3個，反正一直要加微信，而且覺得理所應當客人必須加，弄的像去理髮店美容院一樣，完全不知道個人私隱是什麼。（後來發現不加微信意味着根本找不到人） 然後提前一個星期跟我説預訂的房間水管壞了什麼的，我想説提前了這麼久難道修不好麼？是希望我取消訂單還是怎麼。然後説第一晚升級，但是第二天搬回預訂的房間，簡直被氣笑了。行吧，看在態度不錯的情況下也同意了，結果到店以後又不是這樣了，前台説不知道要換房間的事，所以可見內部管理多了混亂。 到店更是奇葩，因為飛機晚點所以到店已經11點多了，但是作為一個五星級酒店，前台還是有好幾個工作人員的，其中一位幫忙辦理入住手續的還好，但有一位臉上很多痘痘的男士拿着刷卡機説：是要提前付錢的哦，一晚可是要700多。當時都懵了，不是提前預訂了嗎？而且是覺得我付不起是嗎？ 而且前台並未告知早餐在哪，住了3晚反正一次都沒享受到。反正也沒人管，更別説什麼行李服務了，因為定的是温泉院，跟酒店還不在一起，前台讓你自己過去，領路都不肯，更別説幫你送行李了，而且温泉院那邊沒兩個車位，前台很明確説，沒位子你就停路邊，所以如果抄牌了是酒店幫忙交罰款嗎？ 工作人員也很牛，路上遇到別説打招呼了，根本假裝看不到你，而且誇張的是酒店工作人員行動是有電瓶車的，所以不是不配電瓶車，是客人沒資格做，電瓶車是給工作人員用的。還亂停車，擋住停車場出口，要不是叫她挪車根本不理客人的。 房間説是温泉，但是上午是沒有的，放出來的都是冷水，估計水沒燒開吧。洗手間地漏是堵的，不下水還會反臟污上來。房間裏的雜誌發黴的，迎賓水果也是爛的。 最可笑的是，到店不知道是沒刷預授權還是什麼，送洗衣服説按金不夠，即使半夜也要上門收款才行，不然衣服不能送回。所以既然這樣為什麼不刷預授權？而且是服務員私人微信收款哦，都不是拿着設備上門。是擔心客人離店不認麼？這酒店應該不是專業管理的，完全沒有服務。對了，酒店是沒Wi-Fi的，房間電話也是壞的，應該攜程連結打過去不是每次都有人接聽哦。 總之非常不好的體驗，前台擺的五星級酒店標識不知道是不是假的，真的要去全國星評委舉報才對。應該是那個樓盤賣完也就沒人會去住了吧，絕對不會有回頭客才對。

這次住的酒店體驗感真的超棒！周邊環境很好。一進門，大堂的裝修簡約又大氣，辦理入住的速度也很快。房間乾淨整潔，設施齊全，床品柔軟舒適，一夜好眠。酒店的早餐種類豐富，中西餐都有，滿足不同口味。琳達小姐姐服務細緻入微，下次還來！

酒店環境很不錯，離景點都很近，打車坐地鐵出行比較便捷。早餐種類很多，口味不錯。房間裏配套設施很齊全，衞生乾淨整潔，床品舒適度滿分，琳達姑娘服務很到位，住了很多酒店這家服務最好，做得很細。很滿意的住宿體驗！

這次入住福州首開君瀾温泉酒店體驗堪稱完美，周邊環境很好，必須給五星。一踏入酒店，大堂裝修瞬間抓住眼球，工作人員熱情迎上來，辦理入住高效又貼心。客房設施齊全，乾淨整潔佈置優雅，床品柔軟親膚，睡了個好覺。酒店餐飲豐富多樣，自助早餐食材新鮮，美食應有盡有。琳達姑娘服務細緻入微，隨叫隨到。這次難忘的入住體驗，遠超預期，下次出行，依然是我的首選！