Our stay was a disaster. we checked in at 2:30. We were told our room wasn't ready, but that they would start on it immediately. I was took the wait would be half an hour. I came back a half hour later and the shift had changed. The previous shift had blown us off completely, and I was told that there were two check-ins ahead of me. No apology. We didn't get into our room until 4. We have been there many time over the last 40 years and things are always a little sketchy, but I'm never going back there again.
Kalaloch lodge is in the national park and run by the park service. Lots of rules, no effort to accommodate. They act like they're doing you a favor by letting you stay there.
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