Hotel Santa Croce

perfect location and good services.

We stayed at the apartment room adjacent from the hotel. The room was spacious and in good condition. The staff was always super helpful and welcoming. Mario, Gabriele went above and beyond to help. Internet access was solid. Great place to stay in the historical center.

The hotel location is close to the historic centre. We could easily walk to all the sights except the Accademia which is a bit further away. But everything else is a quick walk away - Duomo, Uffizi, Bargello, Arno river. This is a historic building so it comes with its own quirks, like no lift, a slightly cramped dining area. But these did not bother us at all. It is a bit far off from the Firenze Santa Maria Novella train station if that matters to you. One needs to take a mini bus to reach the nearest bus stop and then walk a bit through the narrow streets. So you would be better off travelling lightly and avoiding heavy luggage. The staff( owner perhaps?) was most helpful and welcoming. He gave good recommendations for dining options nearby. He helped me and my daughter to carry our suitcase up the staircase. He gave helpful tips and oriented us to the neighbourhood. Since we had enquired about kettle availability in the room prior to our arrival, he had arranged for a kettle too in our room. I also have to call out the fact that he even graciously made arrangements for an early breakfast for us one day as we had to leave very early for a day trip to Siena, San Gimignano and Pisa. No other hotel that we stayed at during our 2 weeks travel in Italy, Belgium and France had done this. I would highly recommend this hotel precisely for these 2 reasons - the excellent location and service.

Every employee went above and beyond to make our stay enjoyable. Never saw so many people making sure you were taken care of. Excellent location. They partner with a garage so if you have a car they will park it for you. Great price and breakfast included.

I knew this would be a great stay when I received an email 2 days prior to our arrival informing us if we arrived prior to check in time, feel free to drop off our luggage and head off to explore the city. The staff here are amazing, Mario & Gabriel went above and beyond in making us feel welcome. Our room (apartment) was in a building just around the corner from the main hotel. Complete with kitchen, it was perfect. Walking distance to just about everything and the hop on/off bus stop a 3 minute walk. We asked Mario to call us a cab the morning of our departure and stopped in for the breakfast. Excellent, and carried us all the way to Rome. If ever in Florence again, we will definitely try to stay here again.

We had a small apartment in the auxiliary building just steps from the main office. Complete with kitchenette, microwave, kettle and stove top cooking with all necessary dishes and utensils, it met all our needs. The staff were very friendly and truly helpful. We would stay there again without hesitation.