Microtel Inn & Suites by Wyndham Fairmont

I have not heard much about a Sonesta but we gave it a try. Me and my work partner were impressed with the staff being so friendly. Loved the teal colored lobby. The hotel and breakfast area was clean. We will be staying here once a month for our work trip !!! Nick at front desk was super nice and told us of local restaurants. Applebees is across from hotel and was also an excellent choice for him to tell us about. Thank you for a great stay ( oh and shopping super close ) in walking distant.

this hotel totally screwed us over. had reservations 4mths.in advance for football game. and found out 3 days before the reservations were canceled and no notification from hotel. if i didnt call we would have been left out in the cold. and could only deal with people who couldn't speak very clear over the phone be very cautious dealing with what is probably a foreign Invester.

it's clean and great price for traveling and just need to stay a night and close to other stores and gas stations

For an inexpensive hotel, the service was particularly good. The manager, Laura Moore and the front desk clerk, Payton were especially helpful and considerate!

No opinions only experience: 1. Check-in - Clerk was nice but when gave directions to the room he said it is up the elevator, not quite sure which way to turn as I don't go to the rooms, that is the cleaning ladies job. 2. Get to room - musty smell and room very dusty. Go back to request a new room. Clerk apologies and give us a new room. He said, I would hate to give you another bad room. Gave us a key and never went along with us to inspect next room. 3. Upon entering second new room, it was in same condition as first room. The phone range immediately and it was the manager stating, I do not want you to stay in that room as it has not be inspected by me. She provided a new room. 4. The third room was a little better. The pillow fills were way too small for cases, they had them configured to where the pillow looks like an 18 x 18 pillow. Small refrigerator made a constant noise. We unplugged but not to worry, our food would be fine as there was enough frost in the frig. 5. Upon retiring to bed, I hit my ankle on a bed rail that stuck out way past the platform. Got a nice cut and it hurt like heck. 6. Upon check out I shared my incident. There were two female clerks. One exclaimed, "Oh, that has happen to me too!". They said they were sorry and they would have to get that fixed. No compensation.

Quiet, comfy beds, nice staff, good shower. Cute room, small but it is a micro hotel haha Room 101 had some issues but staff was very quick to remedy the situation and our next room was perfect.

Upon entering, I was greeted by a wonderful duo of staff at the front desk. The more experienced worker had a trainee working with her, and they were both so very kind and considerate of us. Even when they had a few issues with the system, they would always apologize to us and thank us for waiting, WHILE, learning with each other. The room that we stayed in was very clean, well-put together, and when we needed supplies, we didn't have to wait, but 2 minutes to receive them. Also, due to the wind during this stay, the power went out the morning I had a wedding to attend. The front desk staff was swift in coming to the room to share the details about what was going on, so that we didn't have to wonder. The power outage only lasted about 10 minutes, so we were very lucky, especially since I had to use 2 electronic instruments to get ready. Finally, there were some other couples that were staying at the same hotel as us for said wedding. We all wanted to hang out with the groom the night of the wedding, so when we went down to ask the staff at the front desk if there was a conference room to use to hang out for a bit, there was 0% hesitation from the staff member. Breakfast was great as well, as the same staff member shared with us that since we are with the wedding, there will be special items for breakfast the next morning. I wasn't exactly sure what the special items were, but the breakfast was decent. Great price for staying 2 nights too! Each and every staff member at the hotel, including the housekeeping staff, was friendly as ever, and we would 1,000% stay again! :)

Room could a good cleaning, toilet did not work properly, the breakfast was worst I have ever seen: no orange juice something looking like gravy nothing else pay a little more and go elsewhere. This place needs a lot to be average. Will not return

The hotel is average. Price is very affordable. One of the nicest hotels in Fairmont/White Hall WV. Only complaints are the microwave sounded like it was on it's last leg. No freezer area in mini fridge and the door handle needed to be twisted up instead of down which was only confusing the first time.