Premier Inn Elgin

Very good clean condition polite and very friendly service

I booked this 2 night stay (6 and 7 September 2024) in November of last year and I paid for the 'meal deal' at the time. One day before I arrived I had cause to phone the premier Inn at Elgin and ONLY THEN was I informed that the restaurant on one of the evenings I was to be there WOULD NOT BE OPEN. In the 10 months during which my booking has been 'live' no-one at Premier Inns had had the decency to contact me to advise me that the restaurant would not be open for evening meals. When I checked in at Premier Inn Elgin, the staff advised me on two occasions that my refund of £14.99 had been 'processed' yet, at the time of writing (16 September) I have still to receive this refund. The manner in which Premier Inns has handled this matter is disgraceful and indicates an appallingly low level of customer service.

Really enjoyed our stay here, staff were great. Rooms were nice and clean and the food was very good also

Clean room, good breakfast next door in the Brewers Fayre and a convenient location for getting into Elgin and surrounding area, all up to usual premier plus standard. Only issue was with the free standard broadband available, it was extremely slow at 1Mbps, was faster on 5G so not great if you need access for work.

We stay at Premier Inn quite frequently as it’s good value for money and you know what expect. Room was clean and bed was comfy. Shower was great! Check in efficient. We only spend time in the room to sleep and otherwise we are always out so we use it as a base with the convenience of having a bar and restaurant next to it should we want to use it

I arrived at the Premier Inn, based in Elgin at approx 2.55pm. I had travelled by bus from Glasgow for 6 hours & was keen to shower before visiting my mother in law, who is still at home being cared for, and in the process of dying. I was advised by the receptionist that my room was not ready, as it hadn't been cleaned. There was another couple behind me, who were also advised of the same thing. I explained that I thought check in was 3pm? The receptionist was not apologetic, in fact she seemed quite abrasive. ,She exclaimed, 'no, check in is from 3pm, it'll be another 20 minutes before the rooms are ready, however we can offer you a complimentary breakfast, you shall be put in room 3"..I advised, that check in was 3pm, as stated on my booking. The receptionist stated & I quote..."we have 96 rooms & 4 cleaners in this hotel", her manner remained hostile & bitter. I was there to check in at time allocated, yet the receptionist was trying to justify why I could not be checked in by informing me of things that I should not have been advised of, it was as though the shift of blame was being directed to me. Utterly unacceptable. However,I accepted the breakfast offer & Feeling quite humiliated & eager to see my mother in law, I advised her that I would return later to check in. After being round to sit with my mother in law, I returned to check in and was served by the manager, who had been behind check in when I first arrived. She firstly pointed out that I was advised earlier that check in was 3pm, as I'd arrived too early. I explained, no, I'd arrived 5 mins early, and by time I had spoken to receptionist and she advised the room wasn't ready & wouldn't be ready for another 20 mins, so it was beyond check in time stipulated, 3pm. The manager did not offer any apology, nor sympathetic ear. In my opinion, she was very rude & not at all what I'd expect of someone in authority. I was checked in and went to my room, where I showered & left afterwards to go back my mother in law's. I returned to the hotel later that evening. My room was next to the entry/ exit door to the other rooms, and I was kept from trying to sleep by the constant comings & goings of others. I was hoping to sleep from 9.30pm, as I was shattered, but it was nearer 1am before I eventually slept, only to be woken again from 6am the next morning, by the opening & closing of the door. I shall not be returning to this hotel as I had such a terrible experience.

We always go away for our anniversary and eat in the restaurant but it was closed for a private function. I would have liked to be notified in advance, even when checking in as we had to try and find a hotel in the town which meant driving. Ended up walking to a fast food place which wasn't good.

The hotel looks a little work down from outside, but its very different inside. The rooms were clean and comfortable. The staff was friendly and helpful. The breakfast was pretty decent.

All was fine, room was ok, clean, good beds,... but when booking my reservation, Premier Inn advertised around their drink and food possibilities in the Linkwood Lodge. It was close - so dissapointing - due to lack of personnel. What desillusion. We had to drive into town for dinner and a drink.