Hampton Inn Chicago Elgin/I-90

Check in was fine and the room was clean, though kind of small. The breakfast was below average in both content and quality. The hotel was a bit run-down and did not have a pleasant odor in the hallways and rooms. The kicker for us was that we reservered this hotel specifically becuase they had a hot tub and we were going to be arriving after 10 hours on the road. Really looked forward to soaking in the hot tub, but it was closed for maintenance. We asked and found out that this maintenance was scheduled and not an emergency. You might think that is kind of petty in a review, but we would have actually made reservations at a different hotel had they sent us any kind of communication about this maintenance. They apologized and offered to discount the room, but we were told they could not offer a discount because we had made the reservation on *******. However, we did not pay ******* for the reservation. We payed the hotel directly when we arrived, so I am suspicious that this was just an excuse. Not happy with this specific Hampton Inn

This was such a good sleep-- quiet room, nice pillows and bed, and a great location just off the interstate after exiting Chicago traffic (from the south). Room was large with all new looking furniture. It's not real close to any places to eat, but the town is a short drive away and has a lot of interesting choices, such as a Fresh Mart with some really cool groceries. Super clean too. I'm bookmarking this place to stay again, it is just that handy.

I am a Hilton Honors Gold member and I have never been treated so shabbily in a Hilton Property. The swimming pool was closed and the Business Center was not available and "had not been available for two months," according to the woman who checked us in. I told them about the Hampton Inn Guarantee that was displayed on the counter. Bobbi, the assistant Manager, even argued with my husband about the pool closure, saying that we should have seen on the Hilton webpage that it was closed. She was quite rude and unfriendly. My husband pulled up the page on the webpage and showed Ms. Bobbi that it said nothing about the closure. I asked several times to speak to the manager, the alleged Angel Siscal, and was told that a message would be left for him to call me. We asked several people at the front desk to have him call us, but of course, he never did. I called today and talked to Anna and again requested to talk to Mr. Siscal. She said "he only comes in once in awhile." I asked for his phone number and she said that she "was not allowed to give out his personal information. This property should be be removed from the Hilton family. It needed repairs to the hotel as well. I did meeting planning for 30 years and used many many Hiltons, almost always with very good results. This Hampton Inn is disgraceful. DO NOT STAY THERE!