Mama Hostel & Guest House

It's a backpackers' place, so do not seek for luxury 🤗 very friendly and helpful staff, quiet location

Assez rudimentaire

Would give this place more than 5 stars if it was possible. The entire team here are amazing and constantly work hard to accommodate you throughout your entire stay. The rooms are clean and colourful, perfect for backpackers travelling through the philippines. Also super helpful giving information on and booking any island hopping tours and onwards travel. Kept extending our stay here and would have stayed for longer if we had the time!

The worst DIVE ever. Upon walking in to the area, it was completely nasty. Was offered a room without air conditioning. Are you serious in the Philippines!. Walked right out and did not get a refund eventhough we did not stay there and the terms of agreement were not honored! Be extra careful with these rip-offs!

I booked for 5 nights and once I got there I regreted! The description says internet and internet didn't work in 5 days not even for an email never connected when you can connect in the other properties around the island. The bathroom is smelly, flush doesn't work properly. The handle of the shower is broken and the door you can't close because you will get stucked. A person got stucked and we have to call the staff to open the door, they did in 10 minutes with a knife and they didn't even apologize or say sorry to us. The free pick up works really bad. Most of the time they don't answer the phone or if they answer they don't give you an estimated time. There are many rules only for guests because the owner if they don't have internet or things are broken they will not even think of fixing not even saying sorry. If you book a tour with other company there is no free pick up as the profile says. Tours in El Nido has fix rates but they charge more expensive than the other places and you will ahve your free pick up. I would lvoe to know all these things in advance before booking in this place. We stayed in the room 13 hope they can fix all these issues.

This place is absolutely vile, defo read the reviews before booking. We stayed 1 night and had to book somewhere else for the other 3, woke up covered in bites and visibly saw bed bugs. Place is filthy, ants everywhere, wallpaper peeling, rust leaking from the shower head, mould on the ceiling, mattress is disgusting, rooms smells damp and bathroom smells even worse. No AC just 1 fan provided, unable to move in the room it’s that hot and small, can’t even plug your charger in the wall as it falls out and wifi doesn’t work. They don’t get back to you about pick up from the port so you have to make your own way there even though it’s advertised as free. When we asked for a refund for the nights we didn’t stay, we were told to speak to the owner who was very rude on the phone, shouted at us and when we raised our voice back he used it as an excuse to not give us a refund, actual money grabbers this place, avoid at all costs. Staff are clueless and nothing is clean, advertised as satisfactory over luxury but this place is the furthest thing from satisfactory.