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Verifizierte Bewertungen
Lage4.0
Ausstattung4.0
Service4.0
Sauberkeit4.3
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Alle Bewertungen(122)
Positive Bewertungen(23)
Bewertungen mit Fotos/Video(7)
Freundliches Personal(4)
Negative Bewertungen(2)
Jeenma
Zimmer mit Queensize-Bett
Aufenthalt im Aug. 2024
Business
15 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Sept. 2024
This time we have the view overlooking the Utilita Bowl and it was fantastic.
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Antwort der Unterkunft: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Gastnutzer
Zimmer mit zwei Einzelbetten
Aufenthalt im Jan. 2025
Pärchen
1 Bewertungen
1.0/5
Gepostet am 2. Febr. 2025
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
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Antwort der Unterkunft: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
Gastnutzer
Zimmer mit Kingsize-Bett
Aufenthalt im Juli 2023
Familie
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Sept. 2023
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
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Antwort der Unterkunft: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
MAYCAT
Deluxe-Zimmer, mit Ausblick (Queensize-Bett)
Aufenthalt im Juni 2023
Familie
24 Bewertungen
5.0/5
Hervorragend
Gepostet am 31. Juli 2023
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
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Antwort der Unterkunft: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Gastnutzer
Deluxe-Zimmer, mit Ausblick (Queensize-Bett)
Aufenthalt im Juli 2024
Familie
19 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Aug. 2024
CS very kind and take care for my kids
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Antwort der Unterkunft: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
Gastnutzer
Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2024
Business
125 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Dez. 2024
Good hotel and location
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Antwort der Unterkunft: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Limunga
Zimmer mit Kingsize-Bett
Aufenthalt im Sept. 2024
Business
12 Bewertungen
3.2/5
Gepostet am 27. Okt. 2024
Down on location
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Antwort der Unterkunft: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
Gastnutzer
Zimmer mit zwei Einzelbetten
Aufenthalt im Aug. 2022
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Sept. 2022
Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!
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Antwort der Unterkunft: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Gastnutzer
Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2022
Familie
54 Bewertungen
3.2/5
Gepostet am 11. Juli 2022
we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.
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Antwort der Unterkunft: Thank you for taking the time to share your feedback with us, we do apologise that the service you received did not meet your expectations and do hope this does not put you off staying with us again.
Gastnutzer
Deluxe King Size Bett Zimmer mit Blick auf das Spielfeld und Balkon
Aufenthalt im Mai 2022
Pärchen
13 Bewertungen
5.0/5
Hervorragend
Gepostet am 8. Juni 2022
good view and clean hotel, quite impressed with the service
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Antwort der Unterkunft: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!