Hills Farm Stays

Arrived here at our arrival time of 5.30pm 11/8/24, reception closed , locked ! Bar - resteraunt locked ! No presence of anybody at the property. Rang phone number on front door five times from 5.40pm - 6pm , no answer ! After travelling for 2.5hrs we had no choice but to try and avail of other accommodation ! This booking was booked directly with the premises. We met a yard worker next door and was told we had a lucky escape not to be entering the accommodation. Ten days before i had the courtesy of calling the property to see if they wanted payment , but they said we have your card details so you can pay on arrival ! £105 was taken from our account the day before arrival, we couldnt even step inside the property and it cost us £105 !!!. We stayed on a beautyfull hotel in Exeter that night . The following day i emailed the property after umpteen unanswered calls ! But yet again no reply . When we returned to Ireland i did manage to talk to a person on the phone who at first would not reconise the booking number! But eventually said he would refund us our money and to forward our bank details which we did and we also asked for a confirmation email on recieving our details, and to this day has never came or the refund ! Surprise . We have emailed most days since. I have never wrote a negative review from any other property in my life , but this warrants one ! I wont write what i would call taking money from someone and not recieving a service. By the way we travelled through the cotswolds,Devon,cornwall and somerset, and we have to say its one of the most beautyful country sides we have ever been in ! Please read reviews before you book this property .

Lovely place, lovely area and Steve was really welcoming and helpful. Would definitely come and stay here again. Just a FYI WE came here by mini bus so didn’t have any way of travelling anywhere once we were here. We didn’t realise that there were no taxis in the area so if you’re coming and wanting to go offsite at all make sure to bring your own transport :)