Southern Sun Elangeni & Maharani

The place was absolutely amazing!!!the stay was great, room was great just a bit dusty but it was a pleasant stay. Will be coming back. Breakfast was also excellent

We had the pleasure of staying at his establishment during December We stayed in a luxury suite at the Elangeni hotel.What an amazing experience.The suite was nothing short of superior .The views from the 20th floor was breathtaking .The bathrooms and decor was stunning .We loved the turn downs and little gifts at the bedside at night .The suite is fully equipped with a kitchen with a coffee machine and microwave ,a full lounge and dining room .Bedroom 1 had a luxurious kind sized bed and bedroom 2 had 2 double beds .Each bedroom including the lounge had its own TV .Breakfast was delicious-a huge variety of foods to cater for all dietary requirements .We had the pleasure of meeting Naveshnie Moonsamy,the Rooms Division Manager who was simply amazing and caring towards the guest's needs .Having a manager who is hands on and present to cater for the guests is a huge plus .For the duration of my stay I noticed her everyday walking around and being available to guests .I also would like to thank Gracy ,the accommodation service manager who ensured that our room was impeccable at all times and catered to all our needs.Kudos to Naveshnie and Gracy-you guys rock !!

The poor service level, dirty rooms, pathetic staff response and lack of towels and toiletries seem to be order of the day. On numerous occasions we had to request towels as late as 10pm. NO MANAGER!!Standard matches the e-coli in KZN. The only positives are the views.

The worst experience of my life with highly incompetent staff from Elangeni hotel. I cancelled my reservation online on 26 October 2024 and to this day- my money is still not refunded. I have made several attempts to get my refund including going through to the hotel 3 times and each time I am exposed to highly incompetent staff who make false promises to process the refund but nothing has come through. Endless telephone calls have yielded nothing. I’m exhausted with this hotel and staff. I’m exposing them far and wide for incompetence.

We are currently staying at maharani hotel since our arrival last we week we had a complete disaster 1st when they allowcated our room to us 1st 2 days our shower was leaking when we complained manager says its bcoz of evaporation mist in the shower thats why the shower gathers a puddle of water outside our bathroom not even inside.....2ndly after resolving our shower issue we are currently facing no room service nor are we receiving clean towels everyday unless we phone n fight with them....than having a handicapped child we are locked outside our rooms for some reason our cards not working this happened 3rd time today my hubby had to leave my handicapped child on the floor and go ro reception to fix the car issue there is no handicapped parking at maharani only at elangeni for that reason we couldnt bring her wheelchair up with us.....when u contact the room service or duty on manager line they dont answer.....maharani has lost its standard the service is poor and paying such a hefty amount we must fight for what we were suppose to receive ......basic service and customer service....