Gastnutzer
29. Januar 2025
I had an extremely disappointing stay at this pannaroma hotel. Upon arrival, i was informed that i needed to pay aed 50 for the hotel tourist and tax charges, which was expected. However, an additional aed 40 in hidden charges was imposed, which was never disclosed during the booking process. When i questioned this, the reception staff rudely responded. The service was equally unsatisfactory. The reception staff were unprofessional and unhelpful, refusing to provide even a basic water bottle in the room. Additionally, my stay was severely disrupted due to loud noise from the nightclub within the hotel, making it nearly impossible to sleep at night. Overall, this experience was not worth the money i paid. The lack of transparency, poor customer service, and unbearable noise levels made my stay frustrating and uncomfortable. I would not recommend this hotel to anyone looking for a peaceful and hassle-free stay.
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