Tru by Hilton Denver Airport Tower Road

Everything was good

房間寬敞適合不方便的輪椅人士

We arrived at the hotel after midnight and our desk clerk was amazing! He was quick to get us checked in and super friendly!

I stayed here 3 nights in the last week due to complications with flights at the airport and I had a wonderful experience each time. Clean rooms, quiet, comfortable bed/pillows, and very friendly/helpful customer service. I will absolutely be coming back to Tru the next time I’m in Denver!

Our flight was canceled causing us to stay an unexpected night in Denver. I called around to several hotels to get info about shuttles. They stated they have a shuttle that runs every 30 minutes to the airport. So we booked this hotel because we needed the shuttle. We reserved our spot on the shuttle for 3:40am. We got downstairs right at 3:40. There was no shuttle. We came back in and asked the front desk lady. She said it was 3:41 and they do not wait even a minute. I explained we got out there at 3:40, and didn’t see a shuttle anywhere, not even pulling out of the lot. She had zero empathy. We were on time but the shuttle left us. We had already had a rough trip, but her attitude toward us made it even worse. There were a few people in the lobby that told us the shuttle had left 5-10 minutes before that. So the lady at the front desk lied to us, then tried to blame it on the time change. We ended up having to order a $40 Uber. This was the hotels fault. Their shuttle is not dependable if it is leaving 5-10 minutes before scheduled times. I assume most people staying here will want reliable transportation. I would recommend another hotel that cares a little more about customers making their flight.

The receptionist Holy is a wonderful addition to the staff. She's a joy to talk to. Really knows her job and does it well.

Great place to stay. Didn’t get housekeeping for the 4 nights we stayed. Must have been some fluke. Overall would stay again

I waited nearly an hour at the airport for the shuttle. Finally ended up getting a ride a different way. When I got to the hotel the staff was very good and the desk person apologized for the shuttle person but said it probably wouldn't do any good to complain because the manager won't do anything. The room was not discounted in any way but there was no microwave or refrigerator and no food available except for frozen dinners in the hotel lobby which then I would have to stay in the lobby to prepare. The nice lady behind the bar actually gave me part of her supper so that I had something to eat before I went to bed. The room's very clean and comfortable other than the fact there's no microwave or refrigerator but I will never stay here again