Diamond Hotel

Not what I expected when I first walked in but the room had been renovated and looked nice. The price reflected the service. The only thing was, there was no cups for the tea and we did ask and still didn’t get them. Apart from that it was lovely and even had a balcony with a sea view! Amazing

On a recent regular camping trip through Devon my friend and I decided to seek comfort for the weekend. We simply googled cheap Torquay hotel and this came up. We didn't expect much for the price having lived in and visited Torquay for over 30 years. We were both surprised. 43 inch 4k smart TV and free WiFi fast enough to stream movies on. Spotlessly clean hotel. Constant hot water and both bath and shower. No damp whatsoever which is unusual in Torquay. Clean bedding and towels. Lovely warm rooms. Plenty of space. Comfortable beds and very modern furnishings. Nice and quiet at night. No noise in that area after 12pm even at weekends unlike the town centre harbour area. Was able to sleep with window open and appreciate the peace. Friendly staff. Parking is extra but if you know the area you can always park within a 2 minute walk. No complaints here. I would have expected to pay more. Would definitely stay again when I am passing through. I have not read any other reviews because we were simply looking for a cheap bed for a couple of nights. We were more than happy with what we got. So much so I thought it was worth leaving a review of my own

AVOID Sockets couldn't be used as there was wood panelling blocking the plug. No remote control. Carpet covered in stains. Paint splatter everywhere. No cups. The place was the eeriest place I've ever been to. Handed one small towel on arrival. I then got given plastic cups for my coffee. Rooms were used as dumping ground for old mattresses and broken furniture. Felt so uncomfortable and unsafe, I left an hour after arrival

Ok so we paid 60 quid so didn't expect the Ritz but neither did I expect a sock on the room smoke detector which was hanging off the ceiling, and an electrical switch actually in the shower. The bed was beyond hard, the paintwork was primary school standard and there was a building site in some rooms. Really poor standard and decidedly not like the pics in the advert.

Possible the worst hotel I have ever been to, dirty, smelly and extremely run down, terrible beds with no mattress protectors inadequate parking, need I go on, avoid! Then again what did I expect for the money. Only plus point, staff were pleasant, but I suspect they are used to a lot of abuse.

Terrible terrible terrible experience This is the worst place with the worst ‘customer service’ and refund policy I have EVER gone to. No main curtain, filthy net curtain Dirty sheets, Un-hoovered carpets Dust everywhere Burnt bedbase!!! Dirty bathroom The customer service line is an absolute sham - they refuse to give any money back and you are unable to pursue anything with them absolutely shocking