We stayed for 3 nights in July to visit the penguin parade. Overall it was fairly good value, but it really is a motel. On check in I was advised the restaurant and bar isn’t open at all today….on a Sunday, in school holidays! This was very disappointing. The location is great - the beach is just down the end of the road, and the main streets of town about 5 mins drive away. There’s a small kids playground on site - better suited for younger kids I’d say 3 and under, and another bigger one at the end of the street overlooking the beach….for all ages. Their website advertises a jumping pillow, which my kids were excited about - but it’s been dismantled - so heads up to any who also see that on the website…it’s no longer operating. We went for a walk to the beach - though never found it! We walked about 5 mins to the end of the property and came to a door that led to a promenade, that was not even beach front - but we couldn’t get back through it if we walked out (luckily I checked as would have been stranded a long walk around otherwise!!). The best part about the “resort” was the hot spa. It’s 35-38 degrees….and absolute heaven. It’s also under cover, so we had no idea it was raining when we were in there! BUT - something they didn’t tell me on check in, nor is it in the guest information folder - you have to request they turn it on so it’s hot when you want it. We were lucky in day 1 and 2, but on our last day it wasn’t hot when we went in. It took about an hour to heat up, not too bad - but very important information they do not make known. We all had a shower in the evening and our bathroom literally flooded. I had to use multiple towels to mop up the water and make it safe, so my small children didn’t slip over. I couldn’t call for more towels or assistance as reception had closed. This was a problem every day, there was clearly a drainage issue in our unit - I called the Manager in on the last day and he took videos and acknowledged there was a problem. They were great to offer plenty of towels, and brought some protein balls as treats for the kids. We had a 2 bedroom motel room, which was a good size with a kitchenette. Though another flaw is that there’s no instructions for how to use the convection cooktop. They provide a guest folder with instructions for WiFi and AC and lots of other info - but nothing on the cooktop (or the spa bookings!). I tried for 10 mins, reception was closed, but then googled it and got it working. It was a real frustration at that time of the evening after a long day.
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