Holiday Inn Express & Suites Cleveland

The staff was super nice. The room was just ok, nothing fancy. Smelled a little musty and the ac definitely needed to be cleaned and a filter change. Our view can only be described as poverty/ possible meth lab? For what it was, I felt it was way overpriced but I guess everything is right now. Its the best Cleveland has to offer.

We were just staying for 1 night for a picnic event the next day at the Locke Surls Center for Art & Nature. 10 minutes after we checked in we were informed the event had been cancelled due to flooding. The hotel was super nice & let is check out & refunded our money. Very nice staff & service!

We booked a 2 night stay here at the end of February. The hotel is located right off 69, so that was nice. There is a Walmart right next to it and a few fast-food restaurants. The hotel looks nice from the outside. The staff was very friendly and check in and out was very easy. We were in a suite. The room was pretty spacious, and clean. Would be good for a family. During our first night, water started pouring from the ceiling in the bathroom. The front desk was called. A gentleman came to check. He went to the people above us and found out one of them had taken a shower and got water on the floor. The gentleman came back and informed us what had happened and said that does happen from time to time. He did offer to put us in a different room. Beds: The beds are very very firm, almost hard in our opinion. Not very comfortable. Breakfast: They had several types of cereal, packaged cinnamon rolls, bagels, cinnamon raisin bread, a few different muffins, turkey sausage (?), imitation eggs, biscuits, gravy, oatmeal. You also had the option of making a pancake, but no waffles. They also had hard boiled eggs, so I was not sure why they had imitation eggs? The breakfast was not the best. We decided to check out early on our 2nd day due to the beds and breakfast and just head home. Overall, the stay was “ok”.

Nice clean place to stay. Very Comfortable except the shower was cool and weak.

Bathrooms are dirty. Crumbs all in the carpet and found some trash under beds. Beds look like they werent changed, just straightened up.

Front desk was very helpful with letting us check in early

Breakfast great and checking in was pleasant

I have stayed at this hotel 5-6 times a year for the last 5 years, and it is always a pleasant experience, but this last visit was disappointing regarding customer service. It took over 5 minutes for me to be greeted when I arrived to check-in. The individual checking me in was indifferent, not rude, but definitely not friendly. I only bring this up because it was such a departure of my previous experiences. The hotel is also going through a renovation, and the rooms are incredible and look amazing, but the hallways and my room had a strong odor of paint and glue. Overall, my stay was fine, just not the top-level service I am accustomed to. I do look forward to visiting again in 6 weeks.

I love the friendly customer service from front desk person to the kitchen staff. Clean room, comfy beds & pillows!!! Thank you for a wonderful stay!