Ibis Clermont-Ferrand Montferrand

Unbelievable experience. Arrived for a 2 night stay. Walked in to a building site. All of the ground floor, reception and bar area was gutted. Staff expected us to want to stay. They cancelled the booking and we moved on. Shame on Accor hotels for not advising us of this in advance.Totally unacceptable

Really Poor You know what to expect from an Ibis. Simple but good for the price and convenience. This Ibis was not good at all. Service was really poor. I asked for a quiet room at reception and we were given a room next to the lift. Very noisy. I went down to get this changed and waited a long time as nobody was on reception and nobody came when I rang the bell, in all 3 times. We had decided to eat in the Courtepaille and get an early night. Our waitress made lots of f mistakes and we waited ages as she was the only one serving until later. Breakfast was ok and the 1 man serving it worked hard but tables were left uncleared. The coffee was awful even for machine coffee. I was asked if everything was ok when I checked out and I said no and explained what was wrong. I have no confidence that my feedback would have been passed on. What is the point of asking the question if nothing happens to the feedback. Accord Group. I hope someone there is reading this. Deborah Cardwell

Very disappointing. Stayed here before and it was OK. This time was different. Air Con did not cool room anywhere near enough - very warm. Most of car park unavailable (taped off) so had to park in VERY tight space. Toilet positioning weird - seat cover could not go upright as shelf overhanging the bowl - so pushing on your back when sitting on throne (!). Also, loo paper positioned behind you so you had to be a contortionist to reach. Staff variable. Morning guy was great. Night guy had obviously not had enough training. Very uncertain about what to do. Had to call colleague at home to get advice. Tried to charge me for room when I’d already paid via *******