Finde Hotels in Puddington

Ausgezeichnete Aufenthalt wie immer sehr enttäuscht in wie preiswert alles ist da ein Pint von Bier 7.50 und Flasche von Prosecco 38 Pfund schreckliches Essen war fantastisch, aber wieder Preise r völlig außergewöhnliche totalen Diebstahl

I have to admit that the pillows may nit be the fluffiest that I have ever experienced but the staff are brilliant 👏. Here for a two night stay to do a little ”business” and to play golf at Eastham Lodge down the road less than 10 minutes. I have been very well looked after by all concerned. Great Pie and Chips etc last night with a couple of pints of Brimstage Bitter. Lovely time in the bar this evening after my golf at Eastham Lodge GC today. Another meeting mid morning tomorrow. But could not have been better looked after even if staying in a Six Star establishment in Dubai or similar. The staff (special mentions for Naomi and Abbie) were much better than OK. They seriously enhanced the experience. Great place to stay and I will return and would absolutely recommend 👌.

We recently stayed at as a last minute booking to visit the Chester Zoo Lanterns (05/12/24). Upon arrival, we were greeted by a friendly receptionist and given the key to our room. Our 8 month old daughter was for some reason not down on the booking, so we requested a cot and the woman behind the desk was more than happy to oblige. Come the next day when checking out, we were sarcastically asked how the cot for our baby was, seeming to pointing the finger at us for the booking not going through correctly. I found this very unprofessional and the behaviour of the receptionist unneccesary. We had paid for the hotel in advance, hoping for a cheap and cheerful stay but the attitude shown towards us when leaving left us with a bitter taste in our mouths. The rooms were average, but we thought none of it and did not intend of mentioning the unhygienic standard due to the price we had paid. But due to the service we received when checking out we feel we have no option but to complain. The carpet in the family room had a strong smell of what I can only assume to be urine. As well as this, the cot given to us for our daughter to sleep in was beyond dirty. We felt that she couldn’t sleep in the cot in that condition and she ended up sleeping in our bed. I can only describe it without going into too much detail as dirty. I feel that this would have been kept to ourselves without the sarcastic and unprofessional service we received by your receptionist, and we will definitely not be staying again. I strongly suggest a customer service course would be beneficial. At the end of the day we are paying customers, and I feel I have no option but to bring this to your attention. I am devastated to have wasted my money on the service we received and will not be recommending anyone to stay here

Wir haben einen schönen Aufenthalt und es würde nur ein paar Tweaks dauern, um dieses Hotel besser zu machen. Good: *Es ist in der perfekten Lage, wir nahmen ein Uber in das Zentrum von Chester für weniger als £5. *Das Frühstück wurde mit einer großen Auswahl als Buffetservice entspannt. *Ein geräumiges Zimmer mit allen Einrichtungen, die Sie brauchen. *Viele kostenlose Parkplätze. *Schöne Landschaften und wirklich ruhig in der Nacht. *Großer Wert für Geld Bedürfnisse Verbesserung: *Reinigungsstandard ist durchschnittlich schwarz mold um die Tapeten im Badezimmer, die leicht gelöst werden können. *Der Badezimmerboden war verzweifelt für einen guten Mop *Das Bett war nicht das Komfiest, da 2 Zwillinge zusammen festgehalten, hinterlässt eine Lücke im Mittelpunkt. *Beschäftigungsniveaus, die die Kundendienstniveaus beeinflussen, beschlossen wir, Zimmerservice zu bestellen, dauerte ein Alter, um das Telefon zu beantworten und dann sagte, könnte von der Rezeption gesammelt werden, Art von geht gegen den Punkt des Zimmerservice, so haben wir es verlassen, Nicht groß für die Hotels, wenn das immer passiert. *Kein Barpersonal, wir bestellten Essen, aber es war kalt und ein Essen war nicht das, was wir bestellten, sondern zu hungrig, um zu warten, um es zu ersetzen, offenbar Fischfinger Sandwich ist identisch mit Fisch und Chips wie auch immer nach der Kellnerin! Wie ich sagte, es wird nicht viel dauern, um das Hotel Kundenservicestandards auf ein ausgezeichnetes Niveau zu erhöhen, mehr Mitarbeiter werden die meisten Probleme, trotz allem erwähnt, wir würden wahrscheinlich wieder bleiben.

Das Hotel ist nur außerhalb von Chester, nur 5 Minuten mit dem Auto fahren. Das Zimmer war warm und komfortabel.

It's ok but in terms of reception / room experience feels more like Premier Inn than a 4* hotel (I happen to think Premier Inn do what they do very well). Can't comment on spa or restaurants as didn't use. Very hard to book in advance if you don't the package du jour offering. It was clean, pleasant enough but has some really poor attention to detail in places (like the door closer which stops you opening half the wardrobe without cursing). Don't know how it compares to local alternatives but would be tempted to find out if staying in the area again. It was ok... just not great.