Finde Hotels in Potterspury

Stayed here so many times before and was disappointed this time . It didn’t start off great as we received our spa itinerary and we had booked dinner for 6:30 and our lunch had been given to us at 2-2:45 . I felt this was very late and didn’t leave much time between the 2 meals . We also had treatments at 4:45 again not giving us much time before dinner ( meant we had to rush back to the room to get ready and left no time for a pre dinner drink ) I asked if we could move out lunch slot the day I received the itinerary and was told I would be put on a waiting list , o explained it seemed silly with our timings and was told the spa don’t get evening dinner times so they can’t plan around these . To me this seems silly as this left us with less than 4 hours in between meals . I feel this is a process that needs changing . By 1pm my mum felt light headed and the lovely Hannah found us a spare table . Hannah was lovely and we had many dealings with her during the weekend . I paid for a club room and it was advertised that we would get a bottle of Prosecco, we didn’t get this we got a small bottle of white wine . I feel this was false advertising and not worth the extra money I paid . Food was lovely as always just disappointed with the room extras that weren’t as advertised and also the itinerary’s .

Der Empfangsmann war vey Fennelly und helpfu atl check in. Das Zimmer war schön und sauber und das Bett war wirklich komfortabel. Wäre sicher wieder zu bleiben

Very good location. Staffs were kind and friendly. Unfortunately, the restaurant menu needs to be improved and assured to comply with the health and hygiene issues as we had bad experience after dine in. Apart from above issues it was good.