Mountain View@nimman12 Hotel & Resort Bewertungen

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our new and modern hotel, as well as the friendliness of our team and the quality of our service.We sincerely apologize for the inconvenience caused by the bathtub and the open shower design. Your feedback is very important to us, and we are already planning improvements, such as installing shower curtains, to enhance our guests' comfort.We hope to have the pleasure of welcoming you back soon and providing you with an even more enjoyable stay.Best regards,AoyMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Valued Guest,Thank you for your feedback. We apologize for the noise you experienced on the south side of the hotel due to nearby live music. We're glad to hear that moving to the north side provided a quieter experience. We appreciate your understanding and hope to welcome you back in the future.Best regards,Miss Tatsanee Chaima (Aoy) Mountain View@Nimman12 Hotel & Resort Chiangmai

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our great facilities and modern interior, especially the larger-than-average rooftop pool.We appreciate your feedback regarding the additional package with the mocktail and snack. We're sorry to hear that it did not meet your expectations, and we will certainly look into providing more options to enhance the value of this offering.We also take your comments about breakfast seriously. Our team will consider adding more variety, including vegetarian options and muesli, to cater to different preferences and dietary requirements.Your insights are invaluable to us as we strive to improve our services and ensure all our guests have a pleasant stay. We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,AoyGeneral ManagerMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Valued Guest,Thank you very much for taking the time to share your feedback. We're delighted to hear that you found our staff friendly and fluent in English — your kind words are truly appreciated and will be shared with our team.We’re sorry to hear that the afternoon tea did not meet your expectations. Your comments are very helpful, and we will review the quality and presentation with our F&B team to make necessary improvements.Regarding the gym, we apologize for the condition you experienced. We are currently working on enhancing the layout and upkeep of the equipment to provide a more comfortable workout environment for our guests.We’re very glad you enjoyed the swimming pool. The infinity design and open view are some of our favorite features too, and we're happy they added to your stay.Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience in the future.Warm regards,AoyGuest Relations TeamMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Vielen Dank für Ihren Aufenthalt und Ihr ausführliches Feedback. Wir freuen uns, dass Ihnen das Zimmer und die Ausstattung gefallen haben und Sie unser Frühstücks- und Mocktail-Angebot als preiswert empfunden haben. Wir freuen uns über Ihren Hinweis zum Fluglärm – Ihr Feedback ist uns wichtig und wird berücksichtigt. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Antwort der Unterkunft: Dear 大帝dylan,Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed the beautiful mountain view, our convenient location near shopping malls and local food spots, and of course, the infinity pool! We're also happy that our team was able to upgrade your rooms and provide warm, friendly service — your appreciation truly means a lot to us.We’re glad you found the eco bike service in front of the hotel helpful and the location ideal for exploring Chiang Mai city center.We can’t wait to welcome you back again on your next trip — thank you again for choosing to stay with us! 🙏Warm regards,Miss Tatsanee Chaima (Aoy)General ManagerMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Valued Guest,Thank you very much for choosing to stay with us again! We’re truly delighted to hear that you were satisfied with our location, room, and staff. Your kind words mean a lot to our entire team.While our rates may vary depending on the season, we’re very happy to know that we remain your favorite hotel in Chiang Mai overall. We also appreciate your thoughtful note that our hotel is well-suited for solo travelers, friends, and couples.We look forward to welcoming you back again on your next visit!Warm regards,AoyGeneral ManagerMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Mr.Pig,Thank you for taking the time to share your experience with us.We’re truly sorry to hear that your stay was disrupted by noise and that it affected your comfort and rest — especially to the extent that it caused such a strong impression.Please accept our sincerest apologies for the inconvenience. We take all feedback seriously and will be reviewing this matter with our team to ensure that improvements are made, especially in managing noise levels and room assignments near any event spaces.We hope you might give us another chance in the future to provide you with a more peaceful and pleasant stay.Warm regards,AoyMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing to stay with us during your first visit to Chiang Mai! We’re delighted to hear that you found our location convenient and that our team could accommodate your request for a quieter room. It’s also wonderful to know that our service and hospitality made your stay comfortable.We truly appreciate your kind words about our staff’s friendliness and professionalism. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!Safe travels and best regards,AoyMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Kin Lok,Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you enjoyed our new facilities, especially the infinity pool, and that our team provided excellent service to make your stay more enjoyable. Your kind words mean a lot to us!We appreciate your feedback regarding noise from planes. While we strive to offer a peaceful retreat, we understand that external factors can sometimes impact the experience. We'll continue to explore ways to enhance comfort for our guests.We truly appreciate your support and look forward to welcoming you back for another great stay!Best regards,AoyMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your lovely feedback! We're glad to hear that you enjoyed the comfort of our beds and found our location convenient for getting around. It means a lot to us that you had a pleasant stay. We hope to welcome you back to Mountain View@Nimman12 again soon!Warm regards,AoyMountain View@Nimman12 Hotel & Resort

Antwort der Unterkunft: Dear Valued Guest,Thank you for staying at Mountain View@Nimman12 and for sharing your feedback. We truly appreciate your honest review.We regret to hear that noise was a concern during your stay. As our hotel is located in a vibrant area near nightlife spots, some external noise may be present. For light sleepers, we recommend requesting a quieter room, and our team will do our best to accommodate your preference. Regarding the airport noise, we apologize for any inconvenience it may have caused.We also take note of your comments about breakfast and will explore ways to enhance our offerings. On a positive note, we’re delighted that you enjoyed our rooftop pool and the breathtaking views! It’s one of our hotel’s highlights, and we’re happy you had a great experience there.Thank you once again for your feedback. We hope to have the opportunity to welcome you back for an even better stay in the future!Best regards,Mountain View@Nimman12 Hotel Management Team

Antwort der Unterkunft: I'm truly sorry to hear about your disappointing experience. This is definitely not the kind of stay we aim to provide at Mountain View@Nimman12. We sincerely apologize for the noise from the nightclub and the issues with the air conditioning, hot water, and room size/layout.We understand how important a peaceful and comfortable environment is for our guests. Your feedback about the air conditioning, hot water, and room design will be passed on to our team to address and improve immediately. Regarding the nightclub noise, we'll look into ways to minimize the disturbance for our guests, such as soundproofing solutions.If there's anything we can do to make it right or if you'd like to discuss your experience further, please feel free to reach out to us directly. We value your input and would love the opportunity to improve. 🙏

Antwort der Unterkunft: Dear Gaolizhu,Thank you for sharing your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations. Please allow us to address your concerns:Bathtub and Bathing Convenience: We sincerely apologize if the bathtub design caused any inconvenience. We will take your feedback into consideration as we continue improving our facilities to enhance guest comfort.Children's Policy: Regarding the additional charges for children, we strive to be transparent about this policy, which is also stated during the booking process. However, we will review how this is communicated to ensure clarity and avoid any misunderstandings in the future.Mini Bar and Complimentary Water: We understand your disappointment with the mini bar offerings and the bottled water policy. We will evaluate these aspects to see how we can improve our service and provide a better experience for our guests.Breakfast Variety: Your comments on the breakfast options are noted, and we will work on enhancing the variety and quality to better meet guest expectations.We value your feedback as it helps us identify areas for improvement. Should you decide to give us another chance, we would be delighted to ensure your next stay is much more comfortable and enjoyable.Warm regards,AoyGeneral Manager