Polo Orchid Resort Cherrapunjee

Well located, one can view the seven sisters waterfall when visiting during the right season, Beautiful property. Courteous staff. The Pre-Christmas party was fun and well managed, thanks to the host Maddy for the lovely evening. The food was great and so was the breakfast.

Awesome service 24×7, Staff is always ready to serve you in every aspect. Personalised bornefire and live singing arrangements was done for us on our request. Sita's (singer) voice is comparable to Shreya Ghosal. Pawan was managing the oveall functions and staff in a very efficient manner. Pradeep is leading housekeeping department is the best *** to approach for any need. Jacob is manging the restaurant is very polite and makes you feel at home. Food quality and taste is very nice. Somnath Pujari is the spa manager, he is very polite and open to everyone .spa service is excellent and for senior citizens who needs spa service but are unable to walk are given the spa service in room. Spa service makes you sleepy and release all tension inside. This is the service which we were expecting and got the same inside spa. All staff members are warm nature guy and polite also. Special thanks to Pawan, Rajeev, Pradeep, Somnath Pujari, Jacob, Roman, Sita (singer) . This stay at the resort will remain in our memory forever.

Stopped in for food and drink as we passed this lovely looking resort after trekking to the double decker living root bridge. Great choice, Akash the barman made us a selection of top quality cocktails from the menu and of his own creation. The gin, coriander and peri-peri was something very different and beautifully balanced. We tried the continental food which was well executed and the place is nicely decorated. Well worth a stop if you want to try quality in this area.

A gem of a luxury resort in the lap of the majestic East Khasi hills in Cherrapunji. Polo Orchid has got everything right starting with the location, overlooking the 7 sister falls, the facilities including their hallmark infinity swimming pool, lawns, recreation rooms, activities and topped up with great service. The rooms in the new block come with 5 star amenities including a balcony with a direct view of the falls, bathtubs or splash pools makes it an ideal leisure or honeymoon destination. The restaurant is top class with a sprightly live musical session and bonefire in the evenings (rain check). Finally, I have to mention the superb attentiveness of their recreation manager, Pawan Singh. He knows how to make your stay and holiday experience more special. Do ask for him, for a helpful chat. If you are planning a trip to Meghalaya, do ensure to add in a stay in Polo Orchid, while you are there. It will elevate your holiday experience for sure.

Beautiful ambience and place to be Food was nice with live music. The view from the room were amazing. We booked the premium rooms, view from the room was mesmerizing superb. Pool was good, view from the pool was just breathtaking. Hospitality was good

My stay at Polo Orchid Hotel in Cherrapunji was a mixed experience. Welcome - While the initial welcome was cordial, the subsequent interactions with the staff, particularly Mary, were less than satisfactory. Her rude and dismissive attitude was a contrast to the warm hospitality one expects from a hotel of this caliber. She was not ready to understand our problems. Rooms - The biggest disappointment was the condition of the room we were initially assigned. For a hefty price of 18,000 rupees per night, the broken wooden flooring was a major safety hazard. Though we were exhausted, we couldn't ignore such a glaring issue. Thankfully, Pradeep from housekeeping was understanding and promised to rectify the situation. Resolution - The following day, we were shifted to a much more comfortable and modern room, thanks to the kind intervention of the front desk manager, Radium. To our surprise, Pradeep had even decorated the room, making it a pleasant retreat after the initial ordeal. The hotel's redeeming features were the exceptional service provided by Jacob from the restaurant and Somnath from the spa. Their dedication and professionalism helped restore our faith in the brand and left us with a positive impression. My Final Verdict- Overall, while the Polo Orchid Hotel has the potential to offer a memorable stay, our experience was marred by inconsistencies in the service and the initial room condition, the hotel needs to address the shortcomings to ensure a consistently satisfying experience for all its guests.