Polo Orchid Resort Cherrapunjee

A gem of a luxury resort in the lap of the majestic East Khasi hills in Cherrapunji. Polo Orchid has got everything right starting with the location, overlooking the 7 sister falls, the facilities including their hallmark infinity swimming pool, lawns, recreation rooms, activities and topped up with great service. The rooms in the new block come with 5 star amenities including a balcony with a direct view of the falls, bathtubs or splash pools makes it an ideal leisure or honeymoon destination. The restaurant is top class with a sprightly live musical session and bonefire in the evenings (rain check). Finally, I have to mention the superb attentiveness of their recreation manager, Pawan Singh. He knows how to make your stay and holiday experience more special. Do ask for him, for a helpful chat. If you are planning a trip to Meghalaya, do ensure to add in a stay in Polo Orchid, while you are there. It will elevate your holiday experience for sure.

Nice location of resort. Food was amazing Staff very co operative Recommend people to stay in this resort Property is big and enjoyable to stay there During dinner one girl used to sing songs of Bollywood has very good voice and live music very enjoyable

My stay at Polo Orchid Hotel in Cherrapunji was a mixed experience. Welcome - While the initial welcome was cordial, the subsequent interactions with the staff, particularly Mary, were less than satisfactory. Her rude and dismissive attitude was a contrast to the warm hospitality one expects from a hotel of this caliber. She was not ready to understand our problems. Rooms - The biggest disappointment was the condition of the room we were initially assigned. For a hefty price of 18,000 rupees per night, the broken wooden flooring was a major safety hazard. Though we were exhausted, we couldn't ignore such a glaring issue. Thankfully, Pradeep from housekeeping was understanding and promised to rectify the situation. Resolution - The following day, we were shifted to a much more comfortable and modern room, thanks to the kind intervention of the front desk manager, Radium. To our surprise, Pradeep had even decorated the room, making it a pleasant retreat after the initial ordeal. The hotel's redeeming features were the exceptional service provided by Jacob from the restaurant and Somnath from the spa. Their dedication and professionalism helped restore our faith in the brand and left us with a positive impression. My Final Verdict- Overall, while the Polo Orchid Hotel has the potential to offer a memorable stay, our experience was marred by inconsistencies in the service and the initial room condition, the hotel needs to address the shortcomings to ensure a consistently satisfying experience for all its guests.

Experience was not bad. But very too much cost effective. Room tariff unnecessarily too much higher.Location of the hotel is beautiful. Staffs are well behaved, Restaurant, SPA other logistics support was really very good.We enjoyed a beautiful time.

The best place to stay in Cherrapunji The location and rooms are very good However, the kitchen needs to gear up with the food & service Everyone is laid back The Spa & its service was excellent However you cannot see the waterfalls from your rooms during autumn and winter

Extremely greedy , old, un maintained dirty, unhygienic resort. Pictures in website are fake glamorous and all electronic inventories are repaired every tym we use it. Insects in complimentary cookies and cashews. Rates are exorbitant and non trustworthy. They keep changing rates. Landscape, entry gate , restaurant gives you sad feel. Dirty and old. We paid 33k/ day per room. It was not worth 10k. Infinity pool is full of insects algae. Spa is soiled and dirty. All bed sheets ,etc are used and very old. Buffet breakfast is not upto the class. Very cheap quality. We felt sad after reaching there. Reception itself is so small and old. Difficult to get a glass of water at reception. Jiwa resort is much much better than this in all aspects.