Holiday Inn Express Cheltenham Town Centre Bewertungen

Very small room compared with that on the ad. Mould around windows and around the bathroom ceiling. Had some issues combining two bookings but finally got sorted.

Room is definitely smaller than advertised. Mould on bathroom ceiling and around windows. Standard breakfast (no fried eggs). Had some issues combining two bookings.

The hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.

Nice location in centre of town, parking at NCP is expensive. Rooms are good but some are right next to the road and noisy. I requested a quiet room but was given one right above a corner road junction and traffic lights. They were unable to relocate us unfortunately

We stayed at the Holiday Inn Express in Cheltenham in mid November 2024. The hotel is very conveniently located close to the town centre shops and other amenities. The staff at check-in were really helpful.

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

Good location. Hot breakfast

Overall good service

This is second time we accommodated in this hotel. Everything is terrible! We changed 3 rooms in order to have a reasonable settled. The first room allocated was very dirty. The red and yellow paint were stained on the carpet as attached in the pictures. The second room being allocated has no air conditioning because the switch near the roof was turning off. We asked for help from the hotel, the staff asked me and my husband to switch it on because the switch was so high that they can’t reach. We couldn’t do it because the switch was not reachable. After some discussion, we changed the third room. We are so exhausted because we are carrying two big luggage cases and two big back bags! The staff did not offer any help any way. At the end, we need over 45 minutes just to settle the room in a non rush hour. The most terrible thing happened in the second morning! Our door was sudden opened around 10:20. When I was having hair blew, I have to stand behind the door. Someone use the key card to open our room door. As my husband is in the room, my reaction was force close the door immediately. I heard a lady said ‘Oh no’ and because I’m so scared, my husband try to open the door again and find what happened. But we saw no one in the corridor and no housekeeping trolleys as well. We reported to the reception immediately because there may be security problems. They said they will try to find out the reason and they guess the one opened the door should be housekeeping. However there was no follow up so I tried to call for the manager. Even meeting with the duty manager, Mr Carlum, there was no updated information. It seems nothing happened. The reasons for choosing to accommodate in the hotel but not air BnB was ‘security’. I’m near fifty and I accommodate in the hotel for over thirty years. We go travelling nearly 2 to 3 times a year. We have never met such ridiculous things before! Even the truth is the housekeeper doing the housekeeping. They have to give us some time to walk to open the door after knocking the door. The normal practice should be knock the door and say housekeeping, giving the guests some time to open the door or knock the door and wait a moment for no one answer, then open the door. But please NEVER NEVER knock the door and open the door immediately!! Besides, we have NOT hang the tag ‘ready for housekeeping’! The things happened around 10:20 in the morning. The normal check out time for the hotel was 11am and check in time was 3pm. If the things happened around 1pm, it may be not so terrible! To conclude, the hotel management is rubbish! That’s not only the fault of the housekeeping. The management did have the responsibility! Their training system is ****. What we guess the problem was there were some wrong information sent to the housekeeping and they were just not doing the job well. After reporting to the reception the case, there was no answer. After talking to the duty manager and leave further contact information, there was still no answer and follow up!

灑店位於格洛斯特比較中心位置，旁邊就是大型超市和吃喝玩樂一箇中心樓，設施是無障礙和適老裝修，稍顯舊，有很多當地長者來吃飯喝酒聊天，服務員對老年人特別好，同行老大姐剛到酒店覺得一般，後住了三天後不想走了，早餐也很豐富，英式早餐，還貼心地準備了打包的袋子，允許帶一點吃的回房間，停車停在酒店旁的公共停車場，過夜收費11.5鎊，稍貴，不過比倫敦便宜，這裏離科茨沃爾德周邊小鎮都在一小時之內，是中轉的好地方

整體不錯，早餐OK，雖然選擇少，但我夠食。地點好，對面有大型商場和食肆，行去市中心都是10分鐘。隔離又有大型超市。房間不錯，但房間光線太暗。隔音設備比較差。

酒店地理位置很好，出門就是商場吃飯選擇很多，房間就比較一般，床很小，雙人床衹有 1 米 3，雖然還有個沙發可以變成床，但是如果攤開來睡的話行李箱就完全沒有地方放了。。早餐就是非常簡單的白人餐，總體三星半吧

性價比很高的一個酒店，酒店旁邊就有大型超市，酒店在小鎮上，從房間望出去就是很美的風景，一大早海鷗在窗外飛來飛去，逛街購物吃東西都很方便

位置不錯，邊上有大型停車場和商業中心，走到中心城區也就來分鐘。房間舒適，早餐也很好，性價比很高。工作人員都很熱情。車停隔壁停車場的話，把停車票給他們錄入一下，可以打75折。