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Gastnutzer
Deluxe-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Sept. 2024
Reise mit Freunden
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 14. Okt. 2024
卫生:👍
环境:👍
服务:👍
Antwort der Unterkunft: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
LindaYeo
Deluxe-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Nov. 2024
Single
12 Bewertungen
5.0/5
Hervorragend
Gepostet am 25. Dez. 2024
The property would be perfect if soundproofing and their lift waiting time can be improved.
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Antwort der Unterkunft: Dear guest, thanks for your kind words and feedback given following your recent stay at JW Marriott Hotel Changsha. It's our great honor to be recognized by you. We hope you have an extraordinary memory of your inspiring journey to JW Marriott. Our hotel is designed with full floor to ceiling windows. You will enjoy the beautiful scenery of Orange Island and the CBD of the Wuyi Square, and have a panoramic view of the city. The room is equipped with Simmons' independent memory mattress, and the high-density spring support makes sleep more comfortable; JBL bluetooth alarm clock speaker also brings better feelings to guests; We look forward to creating the next inspiring and uplifting journey for you - Hospitality Management
Anonymer Benutzer
Deluxe-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Febr. 2024
Familie
10 Bewertungen
4.0/5
Sehr gut
Gepostet am 29. März 2024
The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.
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Antwort der Unterkunft: Dear guest, thanks for your kind words and feedback given following your recent stay at JW Marriott Hotel Changsha. It's our great honor to be recognized by you. We hope you have an extraordinary memory of your inspiring journey to JW Marriott. Our hotel is designed with full floor to ceiling windows. You will enjoy the beautiful scenery of Orange Island and the CBD of the Wuyi Square, and have a panoramic view of the city. The room is equipped with Simmons' independent memory mattress, and the high-density spring support makes sleep more comfortable; JBL bluetooth alarm clock speaker also brings better feelings to guests; We look forward to creating the next inspiring and uplifting journey for you - Hospitality Management
janelyn
Deluxe-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Juli 2023
Reise mit Freunden
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 24. Aug. 2023
It was a pleasant stay. Live band was a highlight.
The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.
Übersetzen
Antwort der Unterkunft: Dear guest, thanks for your kind words and feedback given following your recent stay at JW Marriott Hotel Changsha. It's our great honor to be recognized by you. We hope you have a extraordinary memory of your inspiring journey to JW Marriott. Our hotel is designed with full floor to ceiling windows. You will enjoy the beautiful scenery of Orange Island and the CBD of the Wuyi Square, and have a panoramic view of the city. The room is equipped with Simmons' independent memory mattress, and the high-density spring support makes sleep more comfortable; JBL bluetooth alarm clock speaker also brings better feelings to guests; We look forward to creating the next inspiring and uplifting journey for you - Hospitality Management
Anonymer Benutzer
Deluxe-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Dez. 2023
Single
142 Bewertungen
4.7/5
Wunderbar
Gepostet am 27. Jan. 2024
Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.
Übersetzen
Antwort der Unterkunft: Dear guest, thanks for your kind words and feedback given following your recent stay at JW Marriott Hotel Changsha. It's our great honor to be recognized by you. We hope you have an extraordinary memory of your inspiring journey to JW Marriott. Our hotel is designed with full floor to ceiling windows. You will enjoy the beautiful scenery of Orange Island and the CBD of the Wuyi Square, and have a panoramic view of the city. The room is equipped with Simmons' independent memory mattress, and the high-density spring support makes sleep more comfortable; JBL bluetooth alarm clock speaker also brings better feelings to guests; We look forward to creating the next inspiring and uplifting journey for you - Hospitality Management
Gastnutzer
Premium Zimmer mit Kingsize-Bett
Aufenthalt im Okt. 2023
Business
7 Bewertungen
3.7/5
Gepostet am 13. Nov. 2023
Hardware is splendid, software is subpar.
Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW
Marriott label.
Maybe good help is difficult to recruit these
days 😒
Übersetzen
Antwort der Unterkunft: Dear guest, thank you for choosing JW Marriott Hotel Changsha. We feel sorry that your stay did not meet your expectations and apologize for any inconvenience caused. Thank you for your sharing, your opinion is very important to the improvement of our service. The hotel management attaches great importance to your feedback and has passed it on to the relevant departments. We will certainly strengthen the training of high-standard service skills for staff to communicate with guests. In the future, we will pay closer attention to more details and carefully check every facility and equipment in the guest room. Hope the next stay can bring you a different feeling, but also hope that you can feel our efforts, we look forward to creating your next rejuvenation journey! - Hospitality Management
SMS
Premium Zimmer mit zwei Einzelbetten
Aufenthalt im Juni 2023
Familie
6 Bewertungen
3.2/5
Gepostet am 3. Aug. 2023
You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago.
First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry.
The location is also not the most central but that is a personal preference given my short trip!
I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊
Übersetzen
Antwort der Unterkunft: Dear guest, thank you for choosing JW Marriott Hotel Changsha. We feel sorry that your stay did not meet your expectations and apologize for any inconvenience caused. Thank you for your sharing, your opinion is very important to the improvement of our service. The hotel management attaches great importance to your feedback and has passed it on to the relevant departments. We will certainly strengthen the professionalism of the hygiene service and the training of high-standard service skills for staff to communicate with guests. In the future, we will pay closer attention to more details and carefully check every facility and equipment in the guest room. Hope the next stay can bring you a different feeling, but also hope that you can feel our efforts, we look forward to creating your next rejuvenation journey! - Hospitality Management
Gastnutzer
Deluxe-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Mai 2023
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 6. Juni 2023
harry,alyson,sabrina are very helpful and kind. Would come back again!
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Antwort der Unterkunft: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
Gastnutzer
Deluxe-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Okt. 2024
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 8. Nov. 2024
Very nice
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Antwort der Unterkunft: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店。很高興能夠得到您的認可,我們酒店由全球著名設計公司新加坡HBA公司操刀設計,以湖南的名山大川等自然風光為靈感,酒店諸多細節處注入了橘子洲、愛晚亭等當地著名地標元素,這裏用舒緩的自然色調和簡潔的建築線條展現着長沙這座城市的歷史文化元素。我們期待為您打造下一次的煥活旅程! - 酒店管理層
Gastnutzer
Deluxe-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Apr. 2023
Familie
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Mai 2023
Callie,Sibyl, Eliane,Yancy,Enya,Layla,Emily
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Antwort der Unterkunft: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
Gastnutzer
Premium Zimmer mit Kingsize-Bett
Aufenthalt im Juni 2023
Reise mit Freunden
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Juli 2023
表扬前台harry eileen alyson sabrina
Übersetzen
Antwort der Unterkunft: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
Anonymer Benutzer
Deluxe-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Mai 2022
Reise mit Freunden
16 Bewertungen
4.0/5
Sehr gut
Gepostet am 25. Juni 2022
suggest to allow the guest open window in a 10 centimeters length, as a new hotel strong smell is normal but take hotel maintenance prior to guest comfort is not right. There’s always a way to make both sides happy i.e. do not seal the window at the first half year of opening.
In room dining is always a challenge to a new hotel but guest wouldn’t care when they received sloppy lasagna, over night taste fried rice and warm smoothie. Same level hotel room service in Europe and US are fresh and crispy, in China seems very straggle to make same standard.
Übersetzen
Antwort der Unterkunft: Dear guest! Thank you for choosing JW Marriott Hotel Changsha. It's a pity that your stay failed to meet your expectations. We apologize for the inconvenience to you. We attach great importance to your questions. If you are sensitive to the smell of the room, please do not hesitate to call at your service center. We will provide you with a multi-functional air purifier. In the future, we will pay more attention to the facilities and equipment in the guest room. Thank you for your sharing. We look forward to creating the next journey for you. - Hotel Management