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Verifizierte Bewertungen
Lage9.6
Ausstattung9.5
Service9.6
Sauberkeit9.6
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Negative Bewertungen(32)
Apple gou
Deluxe Zimmer - mit Aussicht (Doppelbett)
Aufenthalt im Juli 2026
Paar
13 Bewertungen
8.0/10
Sehr gut
Bewertung vom 6. Aug. 2026
It was alright. Decent enough hotel. I'd probably try a different one if I pass through again. But you won't have any issues at this one.
Übersetzen
Antwort der Unterkunft: Dear Guest: Thank you for staying at our hotel and we wish you have a pleasant journey~
Gastnutzer
Superior Zimmer (Doppelbett)
Aufenthalt im Sept. 2025
Alleinreisender
3 Bewertungen
4.0/10
Bewertung vom 25. Okt. 2025
The condition is absolutely horrible. There are bugs in the bed, sheets with hairs, toilet with disgusting smell. I tried to change room 3 times, every single room I viewed is a disaster. I had to cancel my stays half way. DO NOT BOOK THIS PLACE!!!
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Antwort der Unterkunft: 【步行6分鐘即抵德國小鎮及河街】尊敬的客人,非常抱歉此次住宿給您帶來了不好的體驗!對於房間衞生問題、換房未解決問題的情況,我們深感愧疚,已第一時間開展全面排查整改,對清潔流程和客房檢查制度進行嚴格升級。您的反饋是我們改進的關鍵,若您願意再給我們一次機會,我們將為您提供專屬禮遇彌補此次遺憾,也隨時歡迎您私信溝通後續處理事宜,再次向您致以最誠摯的歉意!
Jimmy Tsui
Deluxe Zimmer - mit Aussicht (Doppelbett)
Aufenthalt im Aug. 2025
Paar
8 Bewertungen
9.5/10
Wunderbar
Bewertung vom 21. Sept. 2025
It was a very good surprise this hotel was and the service was excellent dropping us off the train station
Übersetzen
Antwort der Unterkunft: [Business Car Transfer between Hotel & High-Speed Rail Station] [Craftsmanship Service]Dear Guest,Thank you very much for your review of our hotel. We will continue to make efforts and live up to your praise.We would like to express our gratitude again for your recognition of the hotel and look forward to your next visit. We will definitely ensure you have a satisfying 5-star experience. Wish you a pleasant journey!
Porter Family
Business Zimmer (2 Betten)
Aufenthalt im Juli 2025
Familie
11 Bewertungen
8.5/10
Sehr gut
Bewertung vom 22. Aug. 2025
Location is great and staff are helpful and friendly. Rooms are spacious. Lighting in the rooms is quite dim, however, and they took awhile to cool down in the heat. Also found some rubbish in the corner of one room when we first settled in — housekeeping was otherwise good. If you get breakfast included it’s ok but otherwise skip it — food in the “hot” section was often cold and there wasn’t much variety from day to day. Nevertheless, the overall stay is good value for money and the location is convenient so would definitely stay again.
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Antwort der Unterkunft: To Our Valued GuestThank you so much for taking the time to share your stay experience with us. Your feedback is crucial for us to optimize our services!First of all, we are truly delighted that you were satisfied with the hotel's location, staff service, and spacious rooms. This is the driving force behind our consistent commitment to providing guests with a high-quality experience.We sincerely apologize for the issues you mentioned:• We have immediately reported the matter to the housekeeping department, who will conduct a comprehensive check on the brightness of the room lights and carry out maintenance and debugging on the air conditioning system to ensure the room reaches a comfortable temperature quickly.• Regarding the garbage found in the corner of the room, we have strengthened the inspection process for room cleaning to prevent such incidents from happening again.• The catering team will also focus on improving the heat preservation measures in the "hot food area" of the breakfast service and enrich the variety of daily dishes to enhance the breakfast quality.Thank you again for your understanding and recognition. We have translated your suggestions into specific improvement actions and look forward to having the opportunity to provide you with a more perfect stay experience again!
P_Ritesh
Besonderes Familienfreundliches Themenzimmer
Aufenthalt im Mai 2025
Geschäftsreisender
6 Bewertungen
10/10
Hervorragend
Bewertung vom 17. Juni 2025
Very good stay. Great location - Good ambience.
Very comfortable rooms and great service.
Highly recommend for Family & Business travellers.
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Antwort der Unterkunft: Thank you for your thoughtful review! We're honored to have provided you with a comfortable stay and a convenient location. The team always aims to deliver attentive service, and your kind words about the room comfort and service details are truly motivating. We look forward to continuing to assist with your family trips or business travels in the future. Please feel free to contact us in advance for more exclusive benefits next time you visit!
Gastnutzer
Romantisches Zimmer - Mit Aussicht (Doppelbett) (Badewanne)
Aufenthalt im Feb. 2026
Paar
8 Bewertungen
10/10
Hervorragend
Bewertung vom 13. Mai 2026
Very good location.
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Antwort der Unterkunft: 【步行6分鐘可抵德國小鎮及河街】尊敬的客人,感恩您的認可。深情不及久伴,厚愛無需多言,小川感謝您的支持,記得常來哦!
Gastnutzer
Business Zimmer (Doppelbett)
Aufenthalt im Dez. 2023
Paar
8 Bewertungen
10/10
Hervorragend
Bewertung vom 24. Jan. 2024
Good loaction, so much restaurants and near to the bus stop. There are plenty of places can be explored. The staffs are polite and the room is always clean. A bit bothered by the hairdryer that can not function properly and the shower need to be fixed too. Other than that, it was all good.
Übersetzen
Antwort der Unterkunft: Dear guests: Hello! Thank you for choosing our Four Seasons Hotel Shangchuan. We are very happy that you had a pleasant stay experience in the hotel. Thank you for your support and trust in the hotel. We also thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with better services. A comfortable and warm stay. Looking forward to your visit and patronage again!
Gastnutzer
Superior Zimmer (Doppelbett)
Aufenthalt im Dez. 2024
Familie
15 Bewertungen
8.5/10
Sehr gut
Bewertung vom 4. März 2025
Good value for money
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Antwort der Unterkunft: 尊敬的賓客:您好!感謝您選擇我們酒店!非常榮幸能為您服務,我們一定會做到更好爭取您下次完美的五分!祝您生活愉快
Xyfresh
Business Zimmer (Doppelbett)
Aufenthalt im Mai 2024
Alleinreisender
8 Bewertungen
10/10
Hervorragend
Bewertung vom 30. Juni 2024
Customer service
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Antwort der Unterkunft: 尊敬的賓客:您好!感謝您對上川四季的支持與肯定,並在百忙之中抽出時間給我們五星好評。我們會繼續努力時刻準備着您回來。祝您生活愉快!