Dreams Karibana Cartagena Beach & Golf Resort

Las almohadas no son confortables, muy malas.. Favor cambiar. Y poner más licores premium, la comida estuvo aceptable. Puede mejorar.

這個酒店不是一般的差！全世界住過這麼多酒店，這家的服務態度、衞生條件，和性價比是我見過最糟糕的。電話給前台和禮兵服務打很多遍都接不通，晚上洗澡還停電好幾次，整個房間全黑。打電話問解釋，前台愛理不理。陽台根本就沒有圖片裏説的那麼大，給我們安排的是靠邊的三角形小陽台。陽台玻璃還很臟，住一天就開始皮膚過敏。本來訂了4晚，衹住了一晚。實在受不了。早上的早餐也很糟糕，人很多，連座位都沒有，最後還要和別人合坐一桌。這個酒店員工大多英文都不好，溝通比較困難。

DREAMS staff was very welcoming and helpful! The resort was beautiful, and I would definitely stay there again.

We waited for our room to be upgraded for 8 hours The room we moved to shower was clogged Literally fighting over bacon food was horrible I wouldn’t stay again just because of the food They tell you nothing about preferred side Room service was a 100000 times better Do not recommend for food. Will stay in Airbnb next time

We had a beautiful stay and were awed by all the amazing staff. The spa and drinks were top-notch.

I stayed at Dreams Karibana Cartagena from July 26, and unfortunately, my experience has been nothing short of frustrating and unacceptable. From the moment we arrived, we encountered cleanliness issues in our room—unpleasant odors, dusty furniture, dirty mirrors, and a general lack of maintenance. The kids’ pool area was slippery and filthy, with no signage, nearly causing a dangerous fall for my pregnant wife. The restaurant service was slow and inconsistent. Staff often ignored basic requests, and we had to serve ourselves coffee most mornings. Traveling with a toddler, we were surprised that high chairs were rarely offered or even available, making every meal unnecessarily stressful. One particularly appalling moment was when my daughter accidentally dropped my burger, and the staff simply brought back the same burger with sand still on it. The manager insisted it had been replaced, despite clear evidence to the contrary. We also missed our scheduled shuttle to the walled city due to poor communication. I was promised a confirmation call before 3 PM—no call came. When I followed up at 3:03 PM, I was told the shuttle had already left. The manager was dismissive and blamed us for the misunderstanding. We came here for rest and quality family time, but instead, this trip has been filled with stress and disappointment. I cannot recommend this resort and strongly urge management to review their training, communication, and service standards.