Gastnutzer
7. November 2024
Hello , I am Parth Patel from ahmedabad. I absolutely love The Fern's Resort & Hotels. I have stayed in many of his properties like The fern Mussoorie, The fern Kevadiya, The Fern Ranthambhore , The Fern Madhavpur , The Fern Dwarka , The Fern Nainital and many more. And I have enjoyed all these places and the service has been good. Food, room service, hospitality I have never faced any problem. And with this in mind I booked Fern Residency Calangute. I went there thinking that what I enjoyed in other properties of The Fern, I would enjoy this property as well. But going there I did not feel that I was in The Fern. There was a problem with all the services and everything was upside down from what I thought. Despite asking many times, no one came to clean my room for 2 days. Bottles of water which is a basic facility which should be placed in the room 2 bottles per day are also not kept for 3 days. Same menu in breakfast every day. No change at all. The property is also very dirty. Stairs, floors, rooms were very dusty. And the biggest problem was that there were staff members who were not willing to listen, and there was no communication between them. Main concerned person is there MR. Shiva. Which is not a responsible person at all . He used to do whatever he wanted. Shiva never cooperated with anyone. We are very disappointed with The Fern Residency Calangute and their staff . And if we talk to them for any improvement or for our demand, they used to reply that this is the responsibility of our the fern head office management's decision. It is not our responsibility. Indeed, the management of the Fern Head Office on this matter is something to think about. Otherwise, people will not have faith in the Fern as before. Main negative point is the staff and their service.
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