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Verifizierte Bewertungen
Lage4.3
Ausstattung3.8
Service3.8
Sauberkeit4.1
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Großartiger Aufenthalt!(11)
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Negative Bewertungen(4)
Gastnutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Dez. 2023
Pärchen
7 Bewertungen
3.7/5
Gepostet am 31. Dez. 2023
Das Hotel liegt in der Nähe von zwei nahe gelegenen Krankenhäusern. Nachts ist ständig unterschiedliche Gesangsmusik zu hören (vermutlich hängt das mit dem Vorfall im Krankenhaus oder dem nahegelegenen Konzert und Gebet zusammen?). Die Gesamtdekoration des Zimmers ist schäbig, aber der Raum ist es ausreichend und die Ausstattung ist angemessen und das WLAN ist normal. Allerdings haben die Vorhänge einen großen Nachteil, nämlich die Länge der Verdunkelungsseite ist nicht lang genug, um das gesamte Fenster abzudecken, also das Morgenlicht wird direkt eindringen und Ihre Ruhe beeinträchtigen.
Das Frühstück beginnt um sechs Uhr morgens. Die Auswahl ist angemessen und der Geschmack ist normal. 
Es scheint, dass im Hotel einige Hochzeiten oder Weihnachtsfeiern stattfinden, was sehr interessant ist, und die Bäume in der Nähe haben ein einzigartiges Design. 
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank, dass Sie sich für einen Aufenthalt im Triumph Plaza Hotel entschieden haben und dass Sie sich die Zeit genommen haben, uns auf Trip.com zu bewerten. Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben. Wir möchten uns für Ihr Feedback bedanken, da wir ständig danach streben, die höchsten Qualitätsstandards zu erreichen und an kontinuierlicher Verbesserung zu arbeiten, um das Gesamterlebnis unserer Gäste zu verbessern. Wir freuen uns darauf, Sie in naher Zukunft wieder begrüßen zu dürfen, wobei das Triumph-Team alle möglichen Anstrengungen unternimmt, um Ihren Aufenthalt komfortabel und angenehm zu gestalten! Mit freundlichen Grüßen, Hotelmanager Ahmed Samy
Jamie Hutton
Standardzimmer (2 Betten)
Aufenthalt im Dez. 2023
Single
23 Bewertungen
1.0/5
Gepostet am 4. Jan. 2024
I checked in and the room was freezing cold and I was unable to move due to it being that cold. I spoke with reception and they sent an engineer up.
Engineer said he fixed the heating and it should warm up in the next 10/15 minutes. This still didn’t work so I called again. Another engineer then came up and spent about 30 minutes trying to fix this. He told me this would be it working but would take 10/15 minutes to kick in.
I left the hotel as I had a museum tour booked. After trying to get all this sorted I missed out on my full tour, again that I’m unhappy with.
I returned to the hotel at 7:30pm and again my room was freezing with no hot air coming out. Again I spoke to reception and 30 minutes later someone came up to fix it. He was unable to fix it so said I will move room.
I eventually got moved room at 10pm after having to call reception 6 times about getting the key to the new room. When I entered the new room it was so dusty and dirt all over the floor and hair in the toilet. At this point I had had enough and asked to speak with the manager. I went down to speak to the manager and he apologised and said he would take me to another room, I explained I had to be at the airport in 11 hours and I would not want to do this. He showed me the room anyway, there was no difference between this and the room I was in so I declined to move again baring in mind I had just unpacked all my things again.
During this time I was also speaking with trip and explained to the manager I would be complaining about this.
I eventually get off to sleep only to be woken up at 11:45 by the night manager offering me breakfast in the morning. Furious about this as I was to be at the airport in 9 hours I declined.
To say I’m disgusted is an understatement
Übersetzen
Antwort der Unterkunft: Dear Mr. Jaime , Thank you for your comments about your recent visit at Triumph Plaza Hotel . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future.Sincerely,Asst E-Commerce ManagerMohamed Mossad
Gastnutzer
Standardzimmer (2 Betten)
Aufenthalt im Mai 2024
Pärchen
4 Bewertungen
3.0/5
Gepostet am 25. Mai 2024
Everything in the room is outdated. Old worn out furniture
Small toilet,small bathtub
Fridge is not working , house keeper not trained.
Room missing a lot of basics.
E gerges
Übersetzen
Antwort der Unterkunft: Dear Valuable Guest : Thank you for choosing to stay at Triumph plaza Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Moheb Eskander
Gastnutzer
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Apr. 2024
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Juni 2024
Fantastic hotel. The staff were so kind and too care of all our needs. The kocation entrance can be slightly tricky for user drivers but if you let 5hem know in chat where exactly you are, I helps considerably.
Übersetzen
Antwort der Unterkunft: Dear Valuable Guest : Thank you for choosing to stay at Triumph plaza Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Moheb Eskander
ashraf
Standardzimmer mit Kingsize-Bett
Aufenthalt im Juli 2024
Business
6 Bewertungen
3.2/5
Gepostet am 20. Juli 2024
Staff ok , breakfast very good , large room but little old furniture
Übersetzen
Antwort der Unterkunft: Dear Valuable Guest : Thank you for choosing to stay at Triumph plaza Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Moheb Eskander
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Dez. 2023
Pärchen
4 Bewertungen
3.5/5
Gepostet am 31. Dez. 2023
The hotel is located in the city center. We only stayed one night in the hotel and the front desk free upgraded us to a deluxe room. Though the room was a bit dated, but it was clean and spacious. The breakfast was good and had many choices.
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Antwort der Unterkunft: Dear Valuable Guest :Thank you for choosing to stay at Triumph plaza Hotel and for taking the time to review us on Trip.com.We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely,Hotel ManagerAhmed Samy
Barzegar
Standardzimmer (2 Betten)
Aufenthalt im Okt. 2023
Single
35 Bewertungen
2.5/5
Gepostet am 31. Okt. 2023
Overall my experience not good with this hotel, I paid for a room then I wanted to modify/cancel my stay as I was told at the airport takes a few hours to get to this hotel due to traffic, however hotel didn’t want to help with my booking and referred me to Trip, and finally couldn’t get a refund nor modify my booking.
Übersetzen
Antwort der Unterkunft: Dear our valued Guest, Thank you for your comments about your recent visit at Triumph Plaza Hotel . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future. Sincerely, Hotel Manager Ahmed Sami
Farah
Standardzimmer mit Kingsize-Bett
Aufenthalt im Aug. 2023
Single
13 Bewertungen
2.7/5
Gepostet am 25. Aug. 2023
My stay at Triumph Plaza Hotel was standard, nothing extraordinary.
Mr Ibrahim at the reception was probably the only one who was Pleasent and polite whereas others were too busy to notice customers.
Amenities were provided except for shower slippers, robe and toothbrush. I mention this because my luggage was delayed and some of the basis would have helped at the time.
My room overlooked the military training camp so, it was a little noisy. I did have a lovely little balcony but, did no chair.
It is ideal for those who prefer to be in midst of city hustle and bustle or those who are making a quick stop. Definitely wasn't for me.
Overall, it was comfortable and clean.
Übersetzen
Antwort der Unterkunft: Dear Valuable Guest : Thank you for choosing to stay at Triumph Plaza Hotel and for taking the time to review us on Trip.Com . We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Hosny
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Juni 2023
Pärchen
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 18. Juni 2023
Lovely smart hotel. Several restaurants. Massage and gym. Staff very friendly and helpful. Hotel nice sbd roomy. Rooms spacious. Would stay there again but if you want to be in the town centre with many shops you need to stay closer to city centre as this, was, about 30 minutes from airport. It didn't matter because everything is a short cheap taxi fare away. Also it's next to a military camp where you can see and hear the soldiers marching from your balcony. If the bugle noise bothers, you at 6am then maybe not for you. Also, but not related to the hotel you'll be woken up at 4am by the, wailing from the mosques but you can't really get away from that can you. The hotel I understand is, owned by the military and so you'll often see soldiers stay there. They weren't any trouble. In fact it made you feel safe.
Übersetzen
Antwort der Unterkunft: Dear valued Guest, Thank you for choosing to stay at Triumph Plaza Hotel and for taking the time to review us on Trip.Com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, E-Commerce Mohamed Mossad
Gastnutzer
Standardzimmer (2 Betten)
Aufenthalt im Apr. 2023
Single
23 Bewertungen
4.0/5
Sehr gut
Gepostet am 27. Apr. 2023
It is really good hotel with very professional staff, they need just to review the policy of parking … if you get a good view in your room you are lucky … great bolcny
Übersetzen
Antwort der Unterkunft: Dear valued Guest,Thank you for choosing to stay at Triumph Plaza Hotel and for taking the time to review us on Trip.Com.We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely,E-Commerce Mohamed Mossad
özerali
Deluxe-Zimmer (2 Betten) (Raucher)
Aufenthalt im Okt. 2023
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Nov. 2023
great hotel great staff great breakfast
Übersetzen
Antwort der Unterkunft: Dear Valuable Guest : Thank you for choosing to stay at Triumph Plaza Hotel and for taking the time to review us on Trip.Com . We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Sami
Anonymer Benutzer
Aufenthalt im Jan. 2023
Single
4 Bewertungen
4.0/5
Sehr gut
Gepostet am 29. Jan. 2023
Great location. The furniture is kind of old. The city view is nice. The hotel is safe.
Übersetzen
Antwort der Unterkunft: Dear valued Guest,Thank you for choosing to stay at Triumph Luxury Hotel or Triumph Plaza Hotel and for taking the time to review us on Google.Com.We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely,E-Commerce TeamMohamed Mossad
Gastnutzer
Standardzimmer mit Kingsize-Bett
Aufenthalt im Sept. 2023
Single
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 28. Okt. 2023
Great hotel and great facilities
Übersetzen
Antwort der Unterkunft: Dear Valuable Guest : Thank you for choosing to stay at Triumph Plaza Hotel and for taking the time to review us on Trip.Com . We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Sami
Gastnutzer
Standardzimmer (2 Betten)
Aufenthalt im Okt. 2022
Business
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Dez. 2022
NICE LOCATION, GOOD FOOD. NICE ATTENTION EVERYWHERE. GOOD EXPERIENCE, I LOVED THE FREE GIFT LOUNGE THAT I CAN TAKE SIMPLE OR BASIC BREAKFAST, LUCNH AND DINNER FREE. ALSO, ARROND AREA IS GOOD WALKING AND SHOPPING. I WILL REPEAT AND RECOMMEND TO FRIENDS.
Übersetzen
Antwort der Unterkunft: Dear valued Guest,Thank you for choosing to stay at Triumph Luxury Hotel or Triumph Plaza Hotel and for taking the time to review us on Google.Com.We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely,E-Commerce TeamMohamed Mossad
Antwort der Unterkunft: Dear Valuable Guest : Thank you for choosing to stay at Triumph plaza Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Moheb Eskander