Rydges Esplanade Resort Cairns, an EVT hotel Bewertungen

Antwort der Unterkunft: Dear HunterNeil,Thank you so much for your wonderful review! It's so nice to hear that you had such a fantastic time here with us and that so many aspects of your stay were highlighted! We really do appreciate your in depth comments and recommendations. Again thank you for your time and we look forward to having the pleasure of welcoming you back in the future. Rooms Division Manager Yuki

Antwort der Unterkunft: Hi Scottttx, Thank you for your feedback! We're glad to hear that you enjoyed the view from your room and found the location convenient for exploring nearby attractions. We also appreciate you highlighting the accessibility of transportation options. We understand that the walking distance may not be ideal for everyone, but we're happy it worked for you. We hope to welcome you back for another stay in the future! Best wishes, Bryan

Antwort der Unterkunft: Dear GuestThank you for your kind words and thoughtful feedback. We're delighted to hear you enjoyed your stay and appreciated our convenient location, friendly staff, and comfortable rooms.It’s wonderful to know you’d recommend us for both holidays and work trips. We truly appreciate your support and hope to welcome you back again soon!Warm regards,kind regardsEvelyn - reception

Antwort der Unterkunft: Hi anonymouse userThank you very much for your feedback, we will pass it back to our management team about it.Kind regardsEvelyn - reception.

Antwort der Unterkunft: Good morningThank you very much for your kind review. We trust to see you again soon, have a great day.Kind regardsPauline-Reception

Antwort der Unterkunft: Thank you so much for your kind words! We're thrilled you enjoyed the service and the view. Hope to welcome you back again soon!GG - Reception

Antwort der Unterkunft: Dear ilimaina Pepena,Your 5/5 rating fills us with joy! We are thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us o continue delivering exceptional service. We can not wait to host you again and provide another outstanding experience. Rooms Division Manager Yuki

Antwort der Unterkunft: Thank you for your kind review! We're so glad to hear you had a relaxing and enjoyable visit. We hope to welcome you back soon!GG - Reception

Antwort der Unterkunft: Dear WillThank you for your kind feedback. We're glad you enjoyed your stay and that our front desk team made your trip to Cairns memorable. We apologize for the inconvenience with the room type at check-in and appreciate your understanding. We hope to welcome you back for an even smoother experience next time.Best regards,Evelyn - Reception

Antwort der Unterkunft: Dear GuestThank you for your feedback. We’re glad to hear you enjoyed the view and appreciated the service from our team.We’re sorry to hear that some aspects of your stay, such as the breakfast and coffee, didn’t meet expectations. Your comments have been shared with our team as we work to improve the overall experience.We hope to welcome you back in the future for a more enjoyable stay.Kind regards Evelyn - reception

Antwort der Unterkunft: Dear anonymous guestThank you so much for your kind feedback! We're thrilled to hear that you had such a wonderful vacation and enjoyed the beautiful sunsets and sunrises. It's great to know that our staff was able to assist you and that you felt comfortable during your stay. We truly appreciate your kind words and would love to welcome you back the next time you visit Cairns!Kind regardsEvelyn - Duty Manager

Antwort der Unterkunft: We are truly sorry to hear about your experience and understand how upsetting this situation must have been. The security and well-being of our guests are extremely important to us, and we take all concerns very seriously.While we always recommend that guests use the in-room safe for storing valuables, we understand your frustration and disappointment. In situations like this, we strongly advise reporting the matter to the police so it can be properly investigated. Please be assured that we are also reviewing this internally to ensure we uphold the highest standards of guest safety and service.If you would like to discuss this further, please do not hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Evelyn - Duty Manager

Antwort der Unterkunft: Hi, thank you so very much for your kind review. We are so very happy you enjoyed your breakfast and the ocean view room.Kind regardsPauline-Reception

Antwort der Unterkunft: Dear Wanshuiqianshanzoubian22Thank you for your kind feedback. We're glad you enjoyed our clean rooms, friendly service, and convenient location. We’re sorry about the blanket and will follow up with our housekeeping team. We hope to welcome you again soon!Kind regardsEvelyn - reception