Sunshine Tower Hotel

Ein äußerst schlechtes Aufenthaltserlebnis! ! ! Als wir um 22 Uhr im Sunshine Tower Hotel ankamen, war die Tür geschlossen. Nachdem wir uns telefonisch kontaktiert hatten (zum Glück konnten wir uns immer noch auf Englisch verständigen), stellten wir fest, dass wir den elektronischen Schlosscode an der Tür drücken mussten, um einzutreten. Nach dem Betreten der Lobby konnten wir den Schlüssel nicht finden Nach langer Zeit stellten wir fest, dass der Zimmerschlüssel in einem Schließfach an der Wand eingeschlossen war. Beim Betreten des Zimmers sind die Einrichtungen denen des Southern Cross Hotels weit unterlegen. Nachdem ich den Zettel überprüft hatte, stellte ich fest, dass die Check-in-Zeit von 8:00 bis 20:00 Uhr ist und nicht von 14:00 bis 00:00 Uhr (am nächsten Tag), wie von Ctrip angegeben. Das Hotel liegt weit vom Stadtzentrum entfernt und fühlt sich wie in einem Vorort an. Kurz gesagt, Ctrip hat falsche Informationen bereitgestellt und das Hotel war nicht zufriedenstellend.

The hotel staff are nice and friendly. Even i accidentally set off the smoke alarm causing half of the residents evacuated, they did not complain a single word.

Bad overall experience, no WiFi for 4 days, barely any housekeeping, broken curtains and light seeping in through the room on your face right from 6 am in the morning forcing you out of sleep. Many better hotels available at much better rate right next to the esplanade. Book those.  Really bad experience for the rate charged by the hotel.  P.S - The buffer breakfast (prepaid) was really bad with hardly any options and all decent options including coffee were for extra charge.

There was an obvious and large stain on my bedsheet when I checked in the first day. I wonder if the house keeper had it changed. At one late night, there was a false alarm going off. Many customers gathered at the lobby for 15 minutes. Finally, a staff just told us the fact without any apologies. What a poor quality hotel it is. Last but not least, over the 4 night stay, the wifi in my room was not working. No remedy was offered. It was blamed on the cyclone, but the wifi in the lobby was normal .

The unit had a range hood but no range The power points were placed where a contortionist skills were required to access Although there was sufficient space for a full sized fridge, there was only a bar fridge with a broken rack in the bottom. Lost a full bottle of wine when it dropped out and hit the floor The bathroom was tired and the paint was peeling There was signs of water damage along the skirting boards The one PowerPoint that could be seen and accessed had no face plate and appeared burnt out, it didn’t work The reception staff were very helpful and gave us an extension cord for my husband’s CPAP machine but that was unsafe as it trailed across the room Finally we were shown where the power points were located. The most ridiculous design I have ever seen over several years of travel. Under the fixed side tables and unable to be accessed!!! Both remotes were held together with gaffer tape. There were no bedside lamps. The door lock was cheap and could easily have been broken into. All in all not my best experience but the reception staff deserve a star for their helpfulness. Would not recommend this hotel.

Good shower head. May have loud neighbours in rooms on fri night.