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Lage4.5
Ausstattung4.2
Service4.2
Sauberkeit4.2
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Gastnutzer
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Juni 2024
Business
2 Bewertungen
1.7/5
Gepostet am 6. Juni 2024
Hello, we would like to complain about this Busan Connect Ocean Hotel.
Front desk customer service was terrible. They were rude to our business guests during check in. Shouting & refusing to assist kindly. Making the check in process very upsetting to our guests who are already tired from their business travel.
Our lead guest is pregnant & she requested extra pillow from the front desk. They shouted at her NO. With no explanation or initiative to understand the customer's needs. This is unacceptable behaviour for front desk & customer service in the hotel industry.
We suspect racism is part of the issue here as our business guests are foreigners. The front desk staff can clearly understand & speak in English but refused to assist kindly, instead they choose to be rude from the moment out guests checked-in until the end.
We will not recommend this hotel to our business guests & affiliates. We suggest the hotel take this complaint seriously.
Thank you for your time.
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Gastnutzer
Superior Doppelzimmer
Aufenthalt im März 2024
Pärchen
1 Bewertungen
2.2/5
Gepostet am 27. März 2024
Staff were rude, not helpful and impatient. Pillows in the room were too soft hence I asked for extra pillows but they didn’t have any to spare. When I called the reception from my room, they told me to head down to the reception to speak to them face to face because they couldn’t understand. It was raining, I asked to borrow umbrellas and they told me that they don’t have any when I see 5 umbrellas hanging in the room behind the counter.
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Gastnutzer
Superior-Zimmer mit 2 Einzelbetten
Aufenthalt im Dez. 2023
Reise mit Freunden
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 3. Jan. 2024
Hotel ‘s environment all very good and location is also very convenient!
I will definitely choose to stay again
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Gastnutzer
Standard-Doppelzimmer
Aufenthalt im Febr. 2023
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Febr. 2023
The hotel was very friendly, the staff was also very pleasant, used to talk very lovingly.
Вид из окна номера был шикарным. В пешей доступности находится большой торговый центр и две станции метро. Перемещаться было удобно от отеля. Номер был чистый, компактный, светлый.
같은 호텔 2개 잡아서 ㅣ... ㅋㅋㅋㅋ 여기 진짜 짱!!! 부산 가격도 위치도 청결도 다 만족 합니다! 다만!!
객실에 칫솔,치약이 없어서 조금 아쉬웠어요 ㅠㅠ
진짜 대만족입니다!!!!
부산 또 놀러가면 꼭 여기로 예약 잡을거예요!
추천추천 강추 합니다!!!! 바다뷰 존.멋!!!!
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윤스리1010
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Mai 2023
Reise mit Freunden
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 24. Mai 2023
부산여행 중 가성비 최고의 숙소였습니다. 청결도와 교통 입지가 아주 좋았으며 직원들도 친절하고 체크인아웃시 신속하게 처리되어 시간여유가 있었습니다.