Pacific Café Hotel(Smartflats - Pacific Hotel Brussels)

The « Free WiFi » is a scam. I was given a wifi password with no wifi network to go with it and the service desk just stopped answering when interrogated on the matter. I could sometimes use the nearby café wifi but sometimes did not havé enough bandwith to even check my mail. Sometimes I did not even get a connection.

Stay away from this place, all pics are wrong, bathroom smells terrible, sink clogged, no tv remote control

Great location and easy access. However my room was on the top floor and the floor was very warped. The floor buckled about 6 inches high, a huge tripping issues which i tripped on several times but thankfully caught myself before falling. Very dangerous in the night, so i left the light on all night. They need to takecare of this asap. I was shocked they could even rent a room like that.

Disappointing stay. First, the room were with no light bulb. We stayed all our time with no light. We contacted SMARTFLATS (responsible for the Hotel) when we arrived, with no resolution during all stay and without a option to solve the problem. The box of the shower was broken. They charged extra money on the card and didn’t answer when asking to fix the amount charged. No person presencial to solve any problem (everything online). No answer of the responsible for the Hotel until today. The Hotel is not prepared to solve any problem during the stay. If you don’t want problems, don’t reserve it.

Horrible experience. Never again. No customer service. Calling 5 to 6 times and no answer Did not get a key card for the light so I hardly saw anything. Have to use my.mobile Never again and be aware

The place was clean and very conveniently located in central Brussels. Two issues: 1. the website said I would get the access codes 1-week before arriving. When they didn't come I queried and was told it would be 2-days before arrival. When they didn't come I was told it would be 1-day before arrival. Since I was leaving for Brussels on that day, it was very anxiety-producing. The access codes did arrive on the day I left. The managers need to get their information straight and 1-day before is unacceptable. 2. The wifi was very poor, even for email. I wouldn't stay there again because of that.

Overall a great location. The room was good and comfortable. I would have given it 5 stars but the room access information was incorrect causing confusion and a delay in getting into the room, as well as addirional cost for international phone calls and data. They had given me a 'keybox' code, of which there are several outside and inside. The code did not work on any of them. After contacting them rhey indicated that the code was to be entered on the door handle which had tiny little buttons that were easy to miss. The other star was lost due some of the power receptacles and lights in the room not working.

The property was generally in good shape, but two major factors made it a bad experience. First the wifi was completely unusable. Second, the window blinds did not work, and the shower door directly faces the window, with fully transparent glass and no curtain, so neighboring buildings can see everything.

No personal very difficult check in and check out time every thing is not good never again