Gastnutzer
24. März 2024
There were some elements that were alright, others terrible. DO NOT RENT SKIS OR BOOTS FROM THE SHOP IN THE HOTEL. All the ski hire and spa are separate businesses which means extra costs everywhere (€25 for pool usage) Terrible: Ski shop in hotel: This was the worst part of our holiday. All equipment (even paying for “advanced”) was dated, broken. We had a group of 9, which between us had to change skis and boots about 20 times. One person had skis for one day that broke within about 20 mins of skiing. When we returned them (third pair this person had taken as others were awful and not what was paid for), we were told we would either have to pay an extra €150 or have the police called. The lady who ran the boot shop was miserable at all times and not available ever. Awful to experience and with the above incident our party in question felt intimidated, and scared. A terrible experience which when we spoke to hotel reception, they took no liability for the experience as was a “rented space”. Spa and pool: Spa was also a rip off which again is not mentioned on the website but costs €25 for 2 hours (inc mandatory swim cap hire). Don’t bother booking any massage treatment as was very unrelaxing as expensive but could hear everything happening in the pool and just left me feeling bored although the massage itself was ok. Hotel temperature: Rooms and all round the hotel kept on average at 30 degrees temperature - we had to sleep with windows and doors wide open and keep all open during dinner times. Just very uncomfortable. Ski boot room: This was ok, boot warmers in lockers a nice touch however very very cramped with very few seating areas to use or none at all during peak hours. Alright: Ski in ski out: Was ok, Red run down so not suitable for beginners and very mogully after 2pm so tricky to navigate. Wifi: Was excellent Rooms: Cleanliness was good and shower nice although shared balcony with needing to keep balcony doors open felt unsafe. Some of the staff: Frida behind the bar was great and always a pleasure.
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