Brentwood Bewertungen

Newly refurbished and great location, right next to the train station

ok for a short stay over, very well placed for a quick access to the train station

Good for a business trip.

Great hotel, air con in the rooms, food was good, parking could have been better for large vans.

Reception was great and the room was clean but there was a terrible smell especially in the bathroom - could have been drains but whatever it was it was unpleasant. The breakfast in Thyme Restaurant was the worst I’ve ever had at the Premier Inn. They are usually hot and tasty and replenished as needed. Today it was all cold and the hash browns looked and tasted like they had been fried multiple times - so disappointing.

Stayed with my 12 yr old daughter. Found parking for free at station 2 min walk away. Person present at check-in. Room was a premier plus and was spotless, even the silicone around the bath looked new. Nice soap and body wash. Everything you need, hairdryer, fridge and water, tv and wireless charge point. Lovely comfy bed and blackout curtains. A good stay for decent price.

On arrival there was a very bad smell from the drains in the room. Also the heating system did not work very cold in room. Mobile heater given to me by staff. I have been staying at this hotel for the last 5 months and these two problems are not being resolved. The staff on site are doing there very best but do not seem to be getting support from headquarters.

Checked in late on Christmas day without any delay at desk. Directed to 8th floor as a Premier Plus couple. Fabulous upgraded room lighting, bathroom and furnishings. High up .. very quiet and a wonderful comfortable bed. Great value and staff were polite and efficient. Would strongly recommend.

Found a bed bug crawling across my pillow after being in the room for about an hour. Was offered another room but didn't want to chance repeat experience. Money for room returned eventually, was informed by PI bugs had been found and dealt with.

The place has just been refurbished nicely but the heating/cooling system was not upgraded. The rooms are colder and most of the time it is warmer in the corridors than the rooms. The heat settings can be set to heat remotely but are always left on auto. 25 degrees on the screen does not reflect in the room. Why can't these be set to 'heat' for winter???

The Premier Plus room was very comfortable and I felt the hotel was relaxed and welcoming. The reception staff were great and the breakfast was better than some other Premier Inns I’ve stayed at over the years. The location is central and there are plenty of shops nearby. I would certainly be happy to return.

Clean and tidy hotel, good location if using the Elisabeth line into London (2mins walk to station) Breakfast was good value for money with plenty of options. Reception staff not the best, tried over a dozen times in 3 hours to contact the hotel without the phone ever been answered.

Recently refurbished and is in a very good location to the Elizabeth line, the room itself is spacious, clean, good comfy bed and pillows. The powerpoints have been moved to more convenient areas. Bathroom good size and good shower. The restaurant has a goid selection and the service and staff I can't complain they was great. It's the chef or the cook that needs sorting out I ordered a pizza 🍕 and it abysmal, how they can think or even have the sheer arrogance to serve the pizza I can't explain, I'd be ashamed to ask a server to take it to a customer's table and then expect ne to pay for it in the way it was..absolutely a disgrace and abysmal.

Room was clean and comfortable but there was a critical staff shortage, especially in the evening. Always queues at reception and the bar. The food for both evening meals and breakfast was poor quality and grossly overpriced. Overall not good value or recommended.