Holbrook Manor & Spa

Not what I booked at all disgusting, not what it look like online, disgusting rude, smells is dirty and looks nothing like anything you see, staff are cocky and not understanding, pool isn’t very nice, wouldn’t recommend to my worst enemy at all

Afternoon Tea. Staff lacked any enthusiasm, took ages to be served and when the afternoon tea arrived well! Scones, cheese scones clearly bought from Morrisons down the road (menu said home made), sausage roll could have come from Greggs, the sandwiches were dry and only had a thin slither of wafer thin ham and the mini cakes were not too bad. The staff member delivered the food and didn’t return for ages, another customer seemed to help themselves. As there was a Spa and gym next door, half dressed customers appeared in the cafe, not what I want to see whilst have afternoon tea. The website lies! Avoid this place at all costs.

My Mum and I have just spent a very pleasant night at this hotel. The staff have been friendly, cheerful and helpful. The room was excellent for the price. The bed was very very comfortable. The room was huge and spotless, and newly renovated . The temperature was perfect. The gym was being used by locals and was well equipped and had a friendly feel. The spa facilities were as you would expect for a hotel of this price. The breakfast room is newly renovated and airy and light and pleasantly furnished - country cottage style. For the price I would recommend this hotel. It would be nice to have a sofa and a rug in the room.

Avoid this place at all costs. There is no sense of management within the place, no one has a clue what is going on. The place STINKS of dead rodents so I can’t imagine what the kitchen etc is like. The place is filthy and needs to be shut down The “ staff “ are so rude and couldn’t care what is said and have little to no respect for each other or any one for that matter. I will never return and never recommend to anyone.

My friend and I are due to stay at this hotel as part of a one night group booking. We wanted to book our rooms for one more night as it’s a long way to travel for one night. I have given up after ringing 4 times to try and sort this out…it’s been farcical and I’ve been quoted different prices every time. Now I’ve seen the reviews on tripadvisor I can see this hotel lacks a good leader/ manager. I think I’ll stick to the one night only.

My recent visit to Holbrook Manor and Spa was an absolute disgrace. What was supposed to be a relaxing spa afternoon for my wife and me turned into a stress-filled ordeal due to sheer incompetence, terrible customer service, and a lack of basic hospitality standards. Before arriving, we called to upgrade our booking from just a massage to their “Afternoon Retreat.” The so-called “manager” promised to call us back to confirm—but of course, they never did. We followed up the next day, only to be told that the previous person must have “forgotten.” It was at this point that I started to wonder whether this place was run by actual professionals or just a group of disinterested amateurs. Upon arrival, we were informed we needed a £1 coin for the lockers. Now, you’d think a supposedly premium spa would have basic customer convenience in mind and keep a few coins at the front desk. But no—the “manager” instead sent me on a ridiculous scavenger hunt to the café (which had none), and then all the way back to my car. Unsurprisingly, I didn’t have one. At this point, I was already irritated by how poorly this place was run. But what happened next was even worse. After returning from my pointless trip to the car, I decided that enough was enough. The entire guest experience was already ruined, so I requested a full cancellation and refund. Instead of handling this with professionalism, the “manager” panicked and started scrambling to get pound coins from other guests! Imagine that—rather than having spare change at the front desk, they were begging other paying customers to solve their own operational failures. I politely declined and explained that their lack of preparation had already ruined the entire experience. But instead of just processing the refund, the “manager” proceeded to argue with me in the lobby for nearly ten minutes—all while leaving other guests waiting. They even had the nerve to lecture me about how they “inform members” about the £1 coin requirement. My response? “I AM NOT A MEMBER.” To top it all off, the lobby itself was dirty and poorly maintained. Before leaving, I actually had to tell the “manager” to grab a broom and clean it. If a spa can’t even be bothered to keep its entrance presentable, what does that say about the cleanliness of the facilities? After the ridiculous back-and-forth, I was given a handwritten note stating that management would “review” my refund request. I had to force them to rewrite it to explicitly state that a refund would actually be issued. As of now, I’m still waiting for a real manager to contact me to process the refund. If they fail to do so, I’ll simply take their pathetic handwritten note to my bank and initiate a chargeback. Holbrook Manor and Spa pretends to be a luxury retreat, but in reality, it’s a disorganized, unprofessional, and filthy mess. The staff are clueless, the service is a disaster, and they can’t even provide basic customer conveniences without turning it into an ordeal. If you val