Boutique-Hotels in Forlì

"We are business travelers and our clients stay this hotel many times . It a standard 4 stars hotel , clean , staff and environment are good . Unfortunately this time had a bad experience on it . Never happened in this 4 star hotel . The staff given the room key and well check-in for our clients at Italy time 9:00pm , Once they entranced into the room . The room was occupied. We immediately run to the front desk , the stafff use 1 hour to handle the case and said not available the triple room . We didn’t said we must the triple room , we are 2 persons At least settled down for us at night time . She use 1 hour slowly motion to handle the case . And said we have 2 single room for us but need extra EURO20/per room means extra total EUR 40 more . At that moment we only accepted because at night 10pm . We never see this non professional skill on any star hotel . We are happy on their management. They want to understand what happened on their staff . Management will to listen and known what are the mistakes on their staff . Thank you for their management officers."