Hôtel Mercure Bourg-en-Bresse

Hotel located a 10-minute drive from the city center, has ample parking, rooms are all-too-small and comfortable. The staff was very friendly. Perfect hotel for a stop during a trip, close to the highway and with a good in-house restaurant.

As Accor card holders, we stay in a lot of the brands hotels, usually Ibis & Styles. Having never been to this city, we checked Accor's website, and this was the only available option. We regretted the stay, and the cost, a double room, with breakfast, 171 Euros ! Why : The staff were not aware the there was a historic centre No welcome drink [included with Accor Silver status] The lift was out of order. Very noisy room, next to the computer room on the first floor, avoid it The view from the room is of ducting pipes on a flat roof, and a wall. Asked staff to fill our water bottles, it was luke warn, out of the tap. Centre, around a 20 minute unpleasant walk Breakfast was nice. Explained to the man on the desk in the morning, was told they hadn't had any other complaints about that room, I find that hard to believe. Would not stay again.

The day was hot and the welcome was warm. Shortly afterwards I was in a nice clean room - almost straight away I had a thirst quenching welcome drink in the garden which is the highlight of this hotel - a airy peaceful spot to relax away from the traffic sounds outside. I went to the restaurant for dinner. Menu looked promising and wine carte was ample I took a bottle of localish wine. Starter arrived and looked fantastic, pity rather than a drizzle of dressing the salad leaves were drenched. I usually find that the French menu sounds really good and the English translation does not really match. Sautéed potatoes with French - cooked potatoes in English just doesn't make it very appetising. However much to my surprise the English translation was in fact correct the chef obviously didn't know how to make sautéed postatioes and what arrived was oven cooked potatoes - just a Little thing... The three waitresses in the restaurant did a wonderful job of trying to look after the guests - but might have benefited from some more support, and guidance, from the Gentleman in charge. My sleep was good and the bed comfortable. Breakfast managed by AVA was wonderful I felt welcome and found everything I wanted easily, this was well organised and managed with tables cleared quickly and made a great start to the day. Whilst taking out lagged I tripped on a loose paving slab just outside of the main entrance, fortunately regained my balance - could have been disastrous !! When I checked out I was not asked how my stay was just presented a bill to pay and this was quite cold, almost the opposite of arrival. I might have been given a chance to mention a couple of things but I guess this Mercure prefers feedback afterwards

This stay was a one night en-route stay on a drive between Caen, France and Lake Garda, Italy. The hotel was easy to find and the standard of the room, the level of help from Reception, and the restaurant were all very good. Excellent car parking was essential and was more than satisfactory.

Bien situé, cet hôtel est très propre, confortable et bien situé. Le restaurant est agréable, le personnel très aimable et le choix de la carte est varié. Pour une étape à Bourg, c’est parfait. Seul petit bémol, le parking sans hombre en cas de canicule ce n’est parfait .

Nous venons chaque année dans cet hôtel aux alentours de la Toussaint ! Et nous ne sommes jamais déçus ! Grand parking avec bornes électriques, fermé la nuit , entrée décorée d'un grand coq ...on est en Bresse ! L'ambiance dès la réception est agréable et l'accueil tout à fait sympathique ,le bar attenant aussi ! Tout est impeccable ,les chambres avec rangements ,coffre et nécessaire à thé - café sont très propres ,salle de bain petite mais moderne et parfaite ! Le petit déjeuner excellent , grand choix de pains ,brioches ,petites viennoiseies bien fraîches et quelques gâteaux , ce matin tarte aux pralines et banana bread super bon ! On a même eu la chance d'y voir la sélection des rugbymen des États Unis ... Bel hôtel ,qui mérite amplement ses 4 étoiles !