Hotel Samokov ★★★★

"A hotel, but not as we know it! Family Group of 8 (4 Twins) booked B&B in Borovets for our Annual Ski Break. Our Samakov Hotel expectations would be reasonable; friendly staff, welcoming, clean, well maintained, basic breakfast, bar and reasonable location. We received a nice welcome, quick check in and made it to the lift. The lifts give you concerns they will break down at any time, the twin rooms are basic, TV, Balcony, WC, Bathroom. Don’t have a shower, if you do (which would be a reasonable expectation), your bathroom will resemble a wet room (more like a paddling pool), the baths are not sealed! Shower heads broken, towels thread bear. Housekeeping; it’s a change of towels; no cleaning and only wipe down. This was witnessed on a few days. Breakfast - free 4 all, buffet style. Any hot drinks taste like the sewers, orange juice is diluted rootbeer. Food served cold (they even give you a microwave to help warm up) and quality was below reasonable. After a few days the rumour around the Borovets chats was a virus was sweeping the village. Now, you dismiss as it never happens to you, but within 48 hours our group got hit, 24 hrs of bed ridden hell! The source, alleged water. Not defined as the Samokov, but the warnings signs were evident in hindsight. On reflection, housekeeping not using cleaning materials, public toilets not maintained with broken doors, air dryers etc; In terms of the hotel, at best it needs to be demolished, at worst a ‘turn key’ restoration. Avoid and research every available platform and make your choice."

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