Quality Inn Tanglewood

The staff was wonderful. The front desk clerk was cheerful and personable and truly cared about how our stay was and if we were comfortable. Our experience up til that day was starting to make a very l bad experience into the worst. We were in town because our daughter had been transfered to the hospital here and needed brain surgery and a lot of intensive therapy before we would be able to return home. It was scary and very stressful and he was so attentive and kind. He helped make a very unpleasant situation a much more bearable one. And for that I will be eternally grateful. I'm not sure if I ever caught his name but if I did I can not remember which is too bad because I'd love to reach out and tell him thank you. He really really made a difference in how we were able to cope with what she was going through.

This property had good parking at the door of our room. The staff was very nice and considerate. The bathroom did not make much sense. It had to showers, but the carpet was freshly cleaned linens were cleaned. Room was very nice spacious. Ac was very cold nice on a hot day. Husband said the breakfast did not look very good. There was little fruit flies around some of the food.

The only thing I have positive to say is that the ac was fantastic! Poor lighting inside unit, carpet was filthy, one shower was gross, the other flooded the entire bathroom into the next room. Put a do not disturb on door. Housekeeping still came in, and didn’t even change sheets where I had spilled soda. Breakfast was pitiful as well. Will look for something else if I need to go to Roanoke again.

Bed kind of hard. Place is really clean. Bathroom showers looked old, but not dirty. Light around sink not bright enough to see. Check in was easy and staff really nice.

Enjoyed my stay. Room was clean and spacious. Couch was a little worn down but over all I would stay there agian.

Other than a broken desk chair, it was a good stay. Impressed with front desk staff welcoming and cleanliness of the room.

I had absolutely no issues with the property until housekeeping came around in the mornings. They would knock and you would say, “I’m in here or “we’re checking out shortly,” but she would still use her key to get in. Wasn’t sure if she would catch you in a compromising position or not or you would be changing clothes or not, she would still use her key to get in. Other than that interruption, I had no issues.

Staff and office where great with checking us in a bit early! Back of hotel is quieter!

Basic hotel, beds were good, pillows could use a pillow protector. No place to walk.