Galerie Design Hotel Bonn

房間舒適敞亮，餐桌、椅子，沙發、洗菜台爐具，餐具很齊全。附近有兩個大超市。對於我們願意自己做飯吃很方便。 户外很寧靜，偶遇的當地人十分友好熱情，出酒店就有公共汽車直接到波恩中央火車站。非常順暢。 另外酒店都是自助辦理。之見到衞生員。 酒店大廳很漂亮舒適。

I have already stayed in a bonn for two times. At the first time I gave then the benefit of the doubt, because there was only a minor mistake. But now I can say for sure that I will not be back at Numa. To start with the noise that housekeeping makes, it isn't good to wake up with them especially if you work at night. The isolation isn't good at all. But these are the little mistakes they make. Both times I caught the room without shower pressure. On my second time I have made a reservation for the large room with kitchenet and they have put me in a room that is connected to two other rooms(first time in my life), I could hear the persons speaking in the other rooms, even during the day. But the worst thing I will mention now, I had a light emergency and also emergency stickers and even the red beacon emergency turned into 24 hours a day. This was definelly one of the worst experiences that I ever had in hotels. As I booked on their website they give me something called "on a member" which allows me to check out until 1pm, in the last few days they took the option away and didn't even bother to tell me anything. Note: the photo isn't mine, because unfortunately I have only shown this joke by video call to others but I took one from internet that perfectly describes the nights that I have paid and didn't sleep.

Our rooms was quiet and clean. We had a nice days overthere. We thank the kind and friendly employees! In Numa I can park my car very easy and quick! We had a good lobby with much kaffee and 2 lifts that we could go fast to our rooms. We could wash our clothes down stairs, towels kaffee is also in downstairs. Near the hotel we had big market to boy something .

The quality of service is the worst. There are no necessary things in the room, no iron, some utensils are missing, the shower is leaking, water is pouring out, because the door in the shower is not firmly attached to the floor. The room is dirty. No wifi on the 7th floor. The safe is closed. And your guests should live in this? It's disrespectful. I don't have to wait for a major overhaul of the room, I want to move into a clean room with everything I need, and not correspond with your team for a week. I'm not interested in these response patterns. When I asked them to change the room for the normal one they always ignored it.

I thought a digital hotel sounded like a great concept but it ended up being a horribly frustrating experience. Basically, for any issues (and we had many) you can only contact employees offsite and they seem unwilling or unable to fix a single thing. Here is a quick list of issues we encountered (none of which were resolved over our 3 night stay): 1. The wifi didn't work the entire time. I was repeatedly asked to do speed tests (impossible as there was no internet) and told they were working on it but nothing changed. 2. Despite emailing in advance about storing our bags before check-in, it took multiple calls and messages, and well over an hour to even gain access to the building. 3. All four glasses in our room were filthy. We let them know; they acknowledged the message and we never received new ones. 4. The lobby bathrooms were all out of toilet paper. I reported it, and the next day there was toilet paper but still no paper towels. I reported that and was told where I could go get paper towels. I responded that I didn't personally need them (as a guest and not an employee, I did not restock the bathroom). This hotel is also over a 30 min walk to the train station and all main attractions. Highly recommend choosing a different hotel.