The Artisan D.C. Hotel, Autograph Collection

We stayed four nights at the The Artisan D.C Hotel between Christmas and New Year. The hotel is beautiful, well kept and the neighborhood was excellent. We loved the warm decor and boutique feel of the hotel. The area surrounding the hotel is clean and safe to walk even at night. We walked to dinner every evening and found a new restaurant close by each time. Restaurante Armadillo directly across the street was our favorite. However, the hotel was lacking was in service, primarily before our arrival. Their lack of attention spilled over to our stay and left us with a less than desirable feel. We had contacted the hotel prior to our arrival for transfers from the airport, we were informed that we would be contacted once arrangements were made. After some time, we had no confirmation of transport, so called back the hotel speaking to a gentleman who stated again that we would be informed once they had arranged transportation. We still heard nothing, so made prepaid arrangements through Emirates Airline. We were then contacted and given information about our driver, assuming this was the one we paid for, we accepted our ride and arrived at the hotel. Apparently the hotel arranged transport, but did not inform us. We ended up paying for the transportion the we arranged AND that the hotel arranged. The frustrating part is the decision to require us to pay, was made after management looked into the situation. The deciding factor seemed to be that they had emailed us with the confirmation. When we asked what email it was sent to, we saw it was not ours. They stated that we gave them the wrong email!! What ??? Why?? We also called twice to get confirmation, but received none. We did pay them for their error, but left the hotel feeling like we were dealing with scammers. Very unfortunate because the property is very nice if you do not count the lack of accountability.

A great hotel in a great location! The beds are super comfortable and the breakfast was great! The front desk staff and bar staff were so nice. Especially - Sergio, John. I had a great massage by Cruz (highly recommend!). The hotel driver Jose was also great and accompanied me up to Montseratte. The only person who was a bit rude and strange was Juanita (? - blonde younger woman at front). Highly recommend hotel for a central and safe location in Bogota.

Located in a safe area of Bogota with lots of nice restaurants nearby, this hotel has a trendy boutique feel to it (even though it is part of the Marriott group). We stayed in a deluxe double queen room on the 6th floor for 3 nights. The room was spacious and clean with a large bathroom and walk-in shower. Lovely toiletries from top of the range Colombian company Loto del SVR. Sergio at reception was so friendly and welcoming and helpful. Breakfast was truly outstanding. And its Asian restaurant Osaki is excellent, with authentic flavours and quality ingredients. We absolutely loved our stay here and would book it again in a heartbeat.

Whilst this is a Marriott it has all the feel of a boutique hotel. It is located in the Financial District and close to the hotel are both restaurants and a supermarket (bizarrely in what appears to be a residential house). The area felt safe. It is also not far from the La Rosa district where there is good shopping and lots of restaurants. The room that we had was a decent size, overlooking an office block. There were net curtains and real curtains for privacy, however when we were in the room there didn't seem to be any people in the office. The bed was very comfortable and there was a pillow menu (for those who like to have a specific type). The shower was powerful and there were good products supplied. There were enough guest usable electric sockets, including USB points to be able to charge multiple devices. Breakfast was included in the price including the a la carte. The buffet had a good range on offer, including Colombian fruits. The staff were friendly and helpful. For a stay in Bogota, I would certainly recommend this hotel.