Finde Hotels in Black Hawk

WAHREN Sie MICH ÜBER 2 HOMEN EIN!!!! Wenn Sie mich falsch auf die Upgrade laden!!!!! Worst hotel experience with this guy - Greg - Very rude, unprofessional and feeling he is smart and trying to take advantage of the guest. Not being helpful at all. Sie belasten mich völlig falsch bei unserem Upgrade, und grundsätzlich verweigerten sich, ihr Problem zu korrigieren! Und ein anderer Front Desk gab mir eine ganz andere Nummer bei den Upgrades und verweigerte sich, jegliche Verantwortung zu übernehmen, aber zwingte Sie zu bezahlen! Das ist eine ganz schreckliche Erfahrung... Hier ist die Aktualisierung, als wir herausgeprüft haben, sie haben mich wieder falsch beschuldigt, völlig ignoriert, was sie versprochen haben. Ich habe sie sogar ausgedruckt, wenn ich anmelden, wie viel sie am Ende belasten werden, und heute, wenn wir anmelden, haben sie wieder falsch belastet!!!!!! Als ob diese zwei Stunden bei der Eincheckung alles verschwendet ist. Sie werden alles tun, um Sie zu entfernen.

Liebe Ameristar, weil sie für Veteranen Sorgen. Ich bekomme kostenlose Spielautomaten, meine Auszeichnungen für Essen und ein großes Zimmer mit großer Aussicht. Ich habe hier mindestens 10 Mal dieses Jahr geblieben und es ist definitiv mein Go-too-Ort für eine große Aufenthaltserfahrung. Sehr empfehlenswert! Danke für die Rückgabe an die Veteranen.

After reading the previous reviews, it seems that ruining guest's birthdays are a common occurrence. I made plans to celebrate a milestone birthday 4/14-4/16. I reserved 2 rooms well in advance, received a confirmation email on Monday 4/10. On Thursday evening I called the hotel to confirm that one of the rooms was handicap accessible. Within minutes of my inquiry I received a untrue. phone call from someone named Tony. He identified himself as the hotel manager and informed me that my reservations were being canceled and I was banned from the hotel due to a conflict back in mid January 2023. I allowed a party that had been identified as a victim of domestic violence to stay in my room. Although I didn't stay in the room, I was using it to shower etc while my hot water heater was being replaced. Within the first 24 hours of check in I discovered that other persons that were not authorized to use the room were staying in it. I immediately informed the front desk and accompanied security to the room to identify the the unauthorized parties in the room. Tony stated that this incident was not the first time I ”had caused issues”. That is absolutely untrue. I have never been notified of ANY damages, nor I have ever lost a security deposit. To confirm a reservation several days in advance and then cancel it less than 24 hours before guest check-in is unacceptable. My best friend and her significant other were making a difficult trip to be here for my celebration. Her s/o has been in and out of Craig hospital for the past several months. This trip was really going to be the first chance they've had to hang out with friends since his accident. To have to call them and tell them not to come was embarrassing for me and a huge disappointment for them. It was ok for me to spend my time and money in their casinos for the past 3 months without hearing a word about an issues with the hotel. You put a huge damper on what was to be a fun celebration for me as well as ruining some well deserved respite for my friends. Well Done.