Am Pavillon, Bed&Kitchen

Am Pavillon may be the worst B and B experience I have ever had. Between the musty, ancient towels, the old and perhaps not the cleanest sheets and the racist and deceptive owner - visitors to Bern should stay far away from Am Pavillon. The house overlooks the main Bern train tracks but this isn't mentioned in any of their advertising. It was hot when we were there in June but if the windows were open, there was constant train noise. And there was no AC or fan, so with the windows closed the room was overwhelming stuffy. The towels and sheet were gross and were so ragged that they clearly haven't been replaced in years. But the worst part was dealing with the owner. He told us he refuses to rent to certain ethnic groups and just tells them that his B and B is full. This admission was shocking. We booked for 2 nights but he charged us for a third. While our plans did change, it was clear that we had only stayed two nights and still he charged us for three and refused to refund the money he charged my credit card without permission. He became abusive over email with me when I requested a refund for the night we were charged but did not stay. Stay away from Am Pavillon B and B. Yes, it is less expensive than other places in Bern but it's not worth the savings.

Clean rooms, great location for early or late night trains but next to the tracks so on a warm night (or if you want air) you feel as if you’re sleeping on the tracks themselves. The owner was not around but became incredibly rude and downright abusive when I wrote a truthful review after my stay. He also tried to charge my credit card fraudulently claiming that we have to pay Anita check out fee, although the check out time or any fees involved were in ever stated in the contact/booking information. Oh and do not leave any less than stellar reviews or you will suffer “consequences”. Cannot recommend at all

Great communication by host. Easy check in. Good Wi-Fi. Comfortable room. Shared showers but only for 3 rooms per floor. Nice kitchen. Nice garden. Quiet. Close and convenient to train station. Good location. Coffee machine did not work.

Unfortunately, this review is similar to other reviews regarding the owner of this BnB. We were looking forward to staying in Bern for a night in late December. On the day of our arrival, the owner messaged saying he had overbooked and that he no longer had room for us. We contacted *********** customer service to assist us in finding alternative accomodation. The owner would not respond to *********** customer service or go through the official channels to resolve the issue. Instead, he said there was “no problem”. He told us he would transfer us 50CHF to cover the difference for another accomodation but only after our stay. When we requested he go through the official procedure instead he got annoyed that we did not “trust” him. He then attempted to charge our card and would not cancel the booking. After we expressed our disappointment with his assistance he called us and became verbally abusive as well as messaging us a Swiss insult. I would not recommend engaging with this untrustworthy and vulgar property owner.