Ava Resort Cancun - All Inclusive

A beautiful nice resort. It will be much better when the beach is completed with Tiki Bar. Pools were pretty chilly. I was told that pool heaters will be turned on December 1. Tharvin and Manuel were both awesome butlers. Cice was our breakfast waitress. She was on top of refills and anything else we needed. Angel, the bellboy, was very courteous and helpful with our luggage. Milksa? Was our pool waitress. She made sure we had plenty to drink and eat. We loved Copal & The Butcher restaurants. When they get more nightlife booked, Ava will be a jewel!

I was at AVA Cancun for my friend’s 50th birthday trip, part of a big group that trusted this place because of past good experiences with Hard Rock. Big mistake. On the second night, while the parents were out, security and staff showed up at their suite and pushed to come inside. The only people in the room were teens and young adults (13–20) eating room service. No music, no alcohol, nothing wild. Yet staff interrogated a 13-year-old and asked if she was drunk and then hovered outside the room like they were waiting to catch them doing something. They never called any of the adults responsible for the room. Later, the resort tried to cover it with a fake narrative about “unattended minors” and “underage drinking.” That never happened. If they had any proof, they’d show camera footage. They didn’t—because there isn’t any. Then the General Manager singled out the only Jamaican guest in our group and accused him of giving alcohol to the kids, even though he wasn’t even there the night of the alleged incident. No evidence, no apology, just arrogance and then total silence from “customer care” when complaints were filed. If you’re booking a milestone trip or traveling with teens, think twice. AVA Cancun will take your money, invent accusations, target your group, and then ignore you when you demand accountability.

The resort experience was great, however, the staff are what put this trip over the top. From check-in to the daily service, we couldn't have been treated better. If you have the opportunity to go, do it. If you have butler services request Rafael and Plutarco, you will not be disappointed! They're the best. Sidenote, the beach isn't the greatest, the area was struggling with the seaweed, but we know that is no fault of the resorts.

This is a beautiful, very modern resort. The rooms are spacious and the service at all restaurants is superb. QThe food is very good at most restaurants- they have a large variety to choose from, including two adult only restaurants. The beach is not great but the pools are very nice. There is a pool just for members which has spectacular service. My only complaint is that there is always trash in the hallways that the housekeepers ignore. The same trash stayed for days until I finally picked it up. I do not understand how the employees can just walk by it and ignore it. But everything g else was excellent. Highly recommend

Top tier All Inclusive Resort! About 15 minutes from the airport. Which is the only drawback about the resort is the constant airplanes flying over. But besides that, it’s a beautiful wonderful fantastic resort. A massive resort with multiple restaurants and activities to partake. My girls went to the kids club every single day and spent approximately 3 to 4 hours there each and every day. They have so many pools to choose from. They also have an adult only pool. The food is delicious. I was quite surprised at the delivery of services at each of the restaurant’s. Be prepared to do a lot of work. Make sure you make reservations at each of the restaurant

Ava Resort was exceptional ! We were here in June and noticed MUCH improvement since then. Can’t wait to return. The staff is a 10 throughout the resort. DO go see the magic show !!!! Amazing !!! As for a favorite bar I suggest The Cocktail Bar. Jonathan, Christian, Angel, Colli and Miguel are the BEST !!! Our favorite restaurant was the new steak house The Butcher. Honestly, can’t go wrong at any of the restaurants though.