InterContinental Hotels Seattle Bellevue

Sentido Bellevue Hotel Port El Kantaoui We stayed at Sentido Bellevue during the second week of January 2025, and the experience exceeded our expectations. The weather was incredible—20°C and plenty of sunshine, which felt like a dream in the middle of winter! The hotel was nearly empty, but the service was absolutely top-notch. Despite it being off-season, all amenities were available and maintained to the highest standard. A special mention goes to the restaurant staff. The food was fresh, delicious, and varied, with an impressive selection of vegetables, meats, fish, desserts, and fruits. Every meal felt like a feast! Huge thanks to the waiters—Ramzi, Khalid, and Houssem—who made sure we had an unforgettable experience. A big thank you as well to Ahmed, the restaurant supervisor, for his dedication to making everything perfect. The entire hotel team, including the bartenders and the pool staff, deserves the highest praise. They were attentive, hardworking, and friendly. Considering how busy the hotel must get during peak season, their effort during our stay felt extraordinary. Thanks to them, we truly felt special. The hotel grounds are beautiful, with lush gardens filled with palm trees, a clean and well-maintained (though unheated) pool, and a private beach with sun loungers and excellent service. Everything was spotless, and the atmosphere was relaxed and welcoming. The staff was kind and helpful but never intrusive. The surrounding area is very safe, perfect for exploring or taking walks, and taxis are cheap and easily available. I wholeheartedly recommend this hotel to everyone! Many thanks to the entire team, and I hope to visit again in the future. Best regards!

Twice a year I’ll stay in downtown Bellevue and visit a couple of my favorite restaurants. I stayed here in January 2025. Having stayed at other InterContinentals across the world, here are my thoughts: Pros: The hotel is new and is located in downtown Bellevue. There are many excellent restaurants within walking distance, as well as numerous places to shop. The room was very nicely decorated in a modern design. I immediately noticed a pleasant, clean smell in the room. The bed was very comfortable. The bathroom was spacious and had excellent water pressure. The heating/AC worked well. I like the room cool at night, but warm in the morning. No issues with it at all. The staff were all very kind, helpful and friendly. The person checking us in, Adriana, did so quickly and pointed out places to explore. The concierge, Leanne, was amazing! She had plenty of great restaurant tips, with a few discounts to offer. The manager Ali, who I spoke to on the phone, was very helpful and professional. The buffet breakfast overall was good. It did offer some options and was quite delicious. Now, the cons….I booked my stay in the InterContinental website. On the day of checking in, I noticed a special on their website. The special, which was about $120 MORE than I originally had booked, offered parking and breakfast for two. I called the hotel (the number listed on Google for the Bellevue location), but was routed to a call service in Asia. When I asked to make the change to take advantage of the offer on their website, I was told it was impossible. I was told the ONLY way to take advantage of the offer was to pay a cancellation fee on my initial booking and then rebook using the offer. Keep in mind, I was trying to give the hotel MORE money than I initially had booked. I ended the phone call quite frustrated. I called a second time, hoping to directly contact the hotel. I again reached a call center in Asia. Why they outsource their calls to Asia is beyond me. Other 4 star hotels in Bellevue, including the Hyatt and Westin, can easily be directly contacted. Same thing when I called the second time…they said making a change (ie spending more money) was not possible. I asked to speak to a manager. They put me in touch with someone in Bellevue, but the phone connection was terrible. There was a delay on the phone with an echo. I asked to speak to someone else. I was connected to a manager named Ali. She was very understanding and apologetic and told me the change could be made, without penalty. I asked her if she could book it for me, but she said it needed to be booked online. By this point, I was frustrated and ready to book at the Westin, which I’d stayed at a few times before. After getting off the phone with Ali, I decided to try and book the special offer online. I did without any complications. Ali did call me back a few minutes later saying she also could book it for me. Altogether, it took me 74 minutes to change this reservation. Had I simply bee

Regrettably had to cancel my stay but their team was superb. I cancelled last minute and without hesitation they waived any penalty (I do have top tier status with InterContinental). Managed to cut my 22 day business trip short by a day and head back early. But my wife had some packages sent to that property and before I could even reach out to them, MJ Kim who assisted me with the cancellation had emailed me informing me my packages had arrived and they could forward it on to me wherever I’d like. I was extremely impressed by this. In today’s day and age nobody is proactive and so well organized about anything like this. Since I was in Seattle which isn’t too far away I called the hotel and arranged for an Uber while I was speaking with the hotel and they spoke to me right until the driver picked up the package which was very nice of them Thank you to MJ Kim, Angela Cooper & the lady whose name I regret I forgot who helped hand over the packages to the driver. Great service to a cancelled guest. Cannot wait until I can actually try your hotel out. Heard wonderful things.

This is a new hotel with a wonderful staff. They do all the little things that make your stay enjoyable, from opening doors and turning down the bed, from a delightful concierge to a front desk that meets all your needs. Now, the room was spectacular with a fantastic view. The lights on the bed that come on in the middle of the night ensure you don't wake others in the room. The bathroom and shower were state of the art. The supplies life coffee we delicious. They forgot nothing when they built this hotel. Stay here for a most delightful visit.

The minute we arrived, Wow! Location excellent, rooms well appointed, bedding divine. Service is a 10 star not 5!!! Highly recommend this Hotel. Bar is excellent, staff amazing, rooms are nice, bathrooms are done wonderfully. We love the location just perfect

I received revised bill after check out, which shows an unauthorized gratuity. After complained twice to IHG, I received no response from Bellevue InterContinental. Bellevue InterContinental is far below average global InterContinental standard in too many ways.