A delay with American Airlines at 12:30 on a Sunday morning meant that I had a hotel voucher since I would need to overnight. I booked, then called the hotel for a shuttle who told me where to wait at DFW airport and waited to no avail. The reason I booked this place was because the shuttle service went until 1:05 AM according to American Airlines' hotel voucher site. As it was approaching 1 AM, I started calling but getting no answer. Since I was not getting through, I contacted Wyndham reservations who tried to call them as well, and had no luck. After nearly an hour of no answers, I called an Uber. I got to the hotel, get checked in, and was offered to use my meal voucher for breakfast telling me about how AA only pays for the room and nothing else which I won't argue about — the hotel appears to be run by a family and I can understand that bulk rates and such may affect the hotel's bottom line so I'll give them that. I was considering using it until the front desk told me that the only airport shuttle that morning would be at 7 — over three hours before my flight. For me, three hours was too early as getting around DFW is not as difficult as other major airports. By this point, it was almost 2 in the morning, and I needed rest so I got to my room for about 4 hours of sleep. Had there been an airport shuttle that would go at every hour like other places, I could have gotten a bit of extra sleep, spent my meal voucher to eat breakfast at the hotel, and go. I didn't get to see the room a lot as I just went to sleep but it looked clean and comfortable so no issues there. However, I did forget to ask for a wakeup call when I got in, so I dialed the front desk before going to bed, only to receive no answer (I'm sensing a theme). I'm usually someone who sleeps through his alarms, so the shrill of a ringing telephone is much more helpful. The shower looked clean and the toiletries were stocked so I used them with ease in the morning. My experience was not the best, and from my observation, this is a roadside hotel that brings in travelers from DFW due to its proximity of about 7 miles (11 km). In the past, I have had long flight delays or cancellations and would need to overnight at hotels. Those hotels answered my calls and were able to assist me with issues like where to wait at the airport, where the hotel shuttle is, etc., but I feel like this place did the minimum in providing a room and not bring in much of a soft product like those other places. Even the front desk answering my call and saying that the airport shuttle was not running at that hour would have saved a lot of time and made the journey better. I wouldn't be happy about it, but I would still get myself there and not waste time at the airport after having spent the better part of a day there. Overall, I'll sleep there for the night, but not much else. Thank you for providing me with a room for the night, but please work on your soft product! Communication goes a long way.
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