Park Hyatt Beaver Creek Resort and Spa

I would recommend a stay here, the staff was warm and friendly. Rooms were clean and comfortable. The Village has everything you need on site.

One bad moment ruined our stay. We arrived Wednesday and departed Saturday. We went down to the dining room for breakfast…we had eaten there several times including breakfast, lunch and dinner. The food and service had been very good. However, this morning we were asked to come back 15 minutes later. There were plenty of open tables and me being 70+ and having two bad knees asked if we could just sit down…we didn’t care if we had to wait to be served. The reply surprised both of us…”Well that would be very awkward! Just come back later.” We left and will not be back. One simple request and one hostess that is in dire need of some customer service training.

We stayed at this hotel for 2 nights for a wedding. We had never stayed at a Park Hyatt but assumed the brand was on par with St. Regis, Four Seasons, Ritz, etc. We were greatly mistaken. Dated rooms aside, the most disappointing aspect was the service. For a luxury hotel, there was zero service. The hotel bar was never open, even when it was supposed to be open. The wine options throughout the hotel were either unavailable or plain awful. The on-property restaurant had well executed food, but a small menu such that we had no desire to go back and order the same meal. Typical luxury hotels have room service available 24 hours, or at the very least 11pm, but here it ends at 9pm, including weekends. And as we learned, if you want your room cleaned at a normal time (e.g. during the day while you are gone for 6 hours), you have to explicitly request that. Some of these issues may have been due to labor shortages, but there was never a shortage of front desk associates even late into the evening. Perhaps our expectations weren’t inline with what a Park Hyatt truly is, but this experience was bad enough that we are now canceling another Park Hyatt reservation in Milan for later this month.

Beautiful hotel. Clean and comfortable rooms. Perfect, convenient location. Close to everything you could possibly want in the village.

Picked this location to celebrate our 50th anniversary with family. No issues, seller service, flawless property.

Not the best. Beautiful location, clean rooms, but not really as amazing as you'd expect from a Hyatt, especially if you are a member. You will not be able to work here. There is no quiet. You won't find coffee in the lobby - unless you're willing to pay six bucks a cup (really, Hyatt?). Room service will not respect requests for quiet and privacy - they knocked and knocked and knocked all day despite my respectfully declining, they kept coming back and knocking more. I was on the phone several times in court hearings and I had to stop and answer the door to get the to stop. Not just once - this was ongoing. They would not take no for an answer. When I finally opened the door and asked them to either clean or please leave me alone, but quietly because I was on the phone with a judge, they apologized and I thought they'd stop. Ten minutes later they started CALLING! Incessantly. Every day. I was there for a biz conference and I had to work in between and I could not get any peace. in the evenings people were partying loudly all night in the hallways - weeknights! - and the staff did nothing. Some people are here for vacation, which would be a blast, sure. But if you are here for work, you're going to struggle. I got no quiet and no sleep. And no coffee. Thanks Hyatt. Also, I'm a Hyatt member and pay a fortune annually in fees and one of the benefits is supposed to be no resort fees, but they didn't honor that at all. I didn't feel like I got any membership benefit here at all. Very meh for business travel.

Great location with proximity to ski area and village amenities; very helpful staff for all of our needs; fitness area is a 5 star; and the restaurant at 8100 is excellent.

It was a lovely stay, so beautiful, great and very helpful service and wonderful bed. It was so nice that everything, all the events were right there and we did not have to get in the car. The patio and mountain behind are breathtaking. We were able to go for hikes right from the hotel.

It's been quite a while since I've experienced this level of service at a US hotel. The staff were friendly and competent and anticipated my needs. If I had a question, they were informed and helpful. The room was incredibly comfortable as well. I will definitely stay here again.