The Concept Hotel KL - Batu Caves Bewertungen

Soap dispenser and bathroom exhaust fan does not work properly have already informed reception however no action taken everytime was told that maintenance people cannot come, Small cockroaches was found inside the bathroom and crawling inside the room. One of The lift that has staircase at G floor doors does not work properly as the elevator door does not open when the lift arrived at g floor and usually smelly odors can be felt during midnight time, already informed the front desk staff that wears spectacle that works during the morning shift regarding this experience few times but I was told there is nothing that she can do about it because this not her problem and she told me that this is hotel owner responsibility , no courtesy to apologize regarding the inconvenience and refused to feedback to management team.. The other reception staffs are very humble and attentive to customer request. Overall good stay at this hotel just minor issues found as highlighted above.