Element Baton Rouge South

I liked the staff and the willingness of everyone to provide a positive experience, however the roaches in our room were a dealbreaker. My second time staying here…won’t be back. So sad too…could be a great place.

Lovely and attentive staff, really rare finding this level of customer service in the US. Well done! Facilities are nearly new, hope they can maintain standard.

This was my first time at any Elements hotel and I was very impressed. I love the esthetics of the hotel and the friendliness of the staff made it more enjoyable. The cook to order breakfast was a first for me and a nice touch. The bed was very comfortable and they did not skimp on the size of the TVs. I will make this my preferred hotel from now on.

I didn’t realize that there was $100 pet fee which is expensive. Also, says pet friendly but could not go get breakfast because was told by staff pets were not allowed. All the hotels I have stayed in that were pet friendly did not have this restriction. I was checking out so I could not get breakfast was very much a turn off from staying here again.

I booked two “one bedroom suites” with a king bed and pull out couch for my family traveling with 4 adults and 2 children. We arrived after a long day on the road at 10pm and only discovered when we went to our rooms that only one of them was the suite we booked and paid for. We went down to the front desk to get that fixed and were told that there were no suites left and they gave the room to someone with Marriott status. They couldn’t refund us the difference but “maybe check tomorrow morning”. We adjusted where people were sleeping but there were no blankets for the pull out so we called downstairs. We were told to come down and get the blankets ourselves. We should have gotten more towels too since there were only 4 (stained) towels for 6 people. The next morning I asked the front desk about an adjustment for the room error and was told to wait for the manager to show up in about an hour. We contacted that manager since we had to get back on the road and also messaged the property with no response. They simply don’t care and don’t honor reservations that are made and paid for.

The hotel itself is in good shape and well kept. The staff were extremely friendly and welcoming.

Clean, updated, and bed was amazing! Breakfast was cooked to order, fresh and lots of variety!

Property is in a very quiet semi residential area near to shopping and restaurants. Staff very friendly and nice large room.

I had a couple of issues. Checked in around 9:30pm asked for 1:00pm check out and was denied. The breakfast personal was very unorganized, slow and the lady cooking the orders didn't have clean hand and no plastic gloves . No hair net on her head. Waited over 45 minutes for two over easy eggs, and two pancakes with two pieces of sausage . I can see the logic and vision of doing breakfast in that way freshness. It just to many people at one time to be effective and please half of your guests.