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Home2 Suites by HIlton Cartersville
4/565 Bewertungen
I am currently at this hotel. Checked in last night at 10 PM. Went to sleep around midnight, when my wife noted that the sheets felt funny. She pulled off the covers, found stains on the sheet, fingernails, and hair (photos below). Called the front desk. Obviously, housekeeping, was done for the day. She told us we were free to come down to get clean sheets. The night desk manager was helpful, gave us a stack of sheets, but was unsure which size she was giving us. Unfortunately, it took two more trips to get proper size sheets, but there was no mattress pad. Finally got back to bed at 1:30 AM. I was walking through our room in my bare feet. My feet felt funny, so I looked, and they were covered in dirt and grime (photos below). I spoke with the front desk manager this morning. She told me that she already told housekeeping to come to our room. I asked her if any adjustment can be made for my inconvenience. She answered, “it depends on how you made the reservation.” I told her that I made the reservation through the website as I am a HHonors Gold member. She told me that, since I made a government rate reservation, it could not have been made on the Hilton‘s website, and I was lying. I was not considered an HHonors member, and that I would not receive points for this reservation, nor would she add any complementary points for my inconvenience. Additionally, since I already had a low rate, she would not adjust it. When I told her, this was not true, as I’ve booked similar rates many times before, I was rudely told, “Don’t tell me that. I’ve been here a long time.“ She gave me a corporate email address to contact management. Then, we walked over to the complimentary “breakfast.” Asked for juice. Breakfast attendant walked away. When she came back, another guest asked for juice. The attendant walked into a back room, and from the back room yelled out, “It’s on backorder.“. There was a milk dispenser with an “out of order” sign on it. There were 2 waffle irons, but an empty waffle batter carafe (see photos). Another guest asked for waffle batter, and again, the attendant walked away. They did have a premade egg McMuffin type sandwich, which was basically inedible. My wife ate instant oatmeal, but they had no spoons available, so she did her best to eat it with a fork.. We went back to our room. Housekeeping has not yet been in the room, despite the front desk manager telling us, they were told to come right up. We found housekeeping in the hallway and spoke with her. She had not been told about our issue – – the front desk manager had lied to us. The housekeeper came in and changed the sheets. It is Saturday morning, and I’m stuck in this rathole for two more days, as we’ve called six other hotels that are sold out. The other guest, that we met at breakfast, stated that they had bugs in their bed, and also could not find another available local hotel. Disgusting and dirty hotel, with rude staff
Hilton Garden Inn Cartersville
4.2/586 Bewertungen
Is this an older property? Yes. But it is clean, comfortable and was great for our weekend stay. It’s right off the main drag in Cartersville so there are many places to eat and shop right out the front door. Anything you might want or need is very close by. It’s actually a block off the main road so it was very quiet as well as convenient. The room was a good size, bed was comfy and shower had good water pressure. Microwave and fridge in room. Our coffeemaker did not heat water properly, but you can get free coffee in the lobby. The only negative thing I will say is that I wish they would add breakfast to the cost of the room like most hotels in this class instead of making you pay extra for it. It’s just not worth an extra $12 pp. You do get some credit if you are a Hilton member, but there is Waffle House, IHOP and a few other options just a stones throw away that are much better to choose from. The staff was good. I enjoyed getting texts from Antonio and Precious to make sure everything was good. Knowing they were easily reached if something were to go awry was nice. All in all a good stay!

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Hotelinformationen für Touristen

Höchster Preis1.249 €
Niedrigster Preis63 €
Anzahl Bewertungen372
Anzahl der Hotels35
Durchschnittspreis (unter der Woche)199 €
Durchschnittspreis (am Wochenende)227 €