Burntwood Court Hotel

Disappointing and definitely not worth the money. The hotel is advertised as 5 stars on Google, which I had my doubts about when booking but thought it looked like a 4 star online. For a family get together the superior family room seemed a good choice. We booked in and asked about towels and robe hire for the spa across the car park. We were told by the receptionist that they dont do that and we'd have to use the towels from our room, but bear in mind they wouldn't refresh our towels for our morning showers. Across at the spa the receptionist said they have towels available, so I asked for some to save our room towels. However we were told as we'd brought our room towels we should use them and weren't given any spa towels despite us offering to hire them. This was ridiculous, for the sake of 3 towels! Overall the hotel staff were rude and unapproachable with the only exception of the lady serving breakfast who was lovely. The room is 3 star at best, with an old bathroom and small shower, old hairdryer, manky small panel heater, and only 3 lamps in a large dark room, poo stain in toilet, chipped wooded veneer; room decor very outdated considering we paid for a superior room. The only good thing was the comfy beds and quiet location. I wouldn't stay here again. The one night cost us £190 and totally not worth it. The spa pool, sauna, steam room and changing rooms were nice.

The hotel bar is so beautifully laid out, so spacious and yet still cosy. This makes everyone feel more comfortable. The service is really good, really efficient and friendly staff team. The food however was a bit of a letdown. I had the chicken in black bean sauce. It was bland and the sauce tasted like it had come out of a jar. We purchased a piece of cheesecake to take home. Didn't open it until we got home and was shocked to see the tiny piece put inside a large box. £6.95 for this small piece. Such a shame as we've always thought the food was of a good better standard before.

For 7 years, the restaurant has been one of the best places for me and my friends, with delicious and fresh dishes. I can't remember where else I can eat such healthy and fresh food; it's simply exquisite. Every portion is substantial, a masterpiece. If I were to look for downsides, the prices are indeed high, which doesn't surprise me, considering how difficult it must be for both us customers and the restaurants to survive in the current economic situation. The food is 5-star quality and hygienic . Highly recommended!

We went here for a family get together, what a lovely place! Excellent food and service in the Burntwood bar, plenty to amuse the kids, varied menu for both adults and children, great quality ingredients , staff very welcoming ,plenty of parking. Would highly recommend.

We stayed 2x nights (Fri & Sat) in February for a wedding. We had a wonderful time and the wedding organisation and food were great. Our room was modern, and spacious with a large bathroom, it was nice, but I felt £140 a night was a little on the steep side. Breakfast was included in the price and had everything you would expect. We also used the spa and pool on Friday evening which was very relaxing after a busy day. Special mention has to go to Amanda at reception who was extremely friendly and helpful.

Stayed at the hotel and have to say right from reception to the rooms I was dissapointed. The mattress felt like it hadn't been replaced in years and I had a terrible nights sleep. The spa and restaurant were ok in fairness but I would advise against staying as it is not what it looks like in the pictures.